Software Engineer, Systems Engineer, Technical Support

Schedule: Monday–Friday, 8:30 AM – 5:00 PM (40 hrs/week, potential OT)

We are seeking a Software Support Engineer with strong experience in automotive software systems to join a dynamic team working on cutting-edge vehicle technology. This role focuses on diagnosing, testing, and troubleshooting software issues related to vehicle connectivity and infotainment systems. You will collaborate with development teams to resolve issues and ensure smooth software operations.

• Diagnose and troubleshoot issues related to Access Control Module (ACM) and other ECU components.
• Perform Over-The-Air (OTA) updates and ensure successful rollouts.
• Investigate connectivity issues involving LTE, WiFi, GPS, and networking
  .
• Assist in testing infotainment features and document results.
• Work cross-functionally to resolve software bugs and provide solutions for field service engineering.
• Maintain test infrastructure and document processes for knowledge transfer.

• Experience: 5+ years in software support, system testing, or related field.
• Education: Bachelor’s degree in Computer Science or related discipline.
• Technical
  
  Skills:
  
  
• 5+ years with Access Control Module (ACM) or ECU testing & diagnosis.
• 5+ years with Linux systems.
• 5+ years using Vector tools
  .
• Familiarity with vehicle communication protocols (CAN, CANoe) and embedded systems.
• Strong problem-solving and documentation skills.

• Experience with Telematics Control Unit (TCU) and infotainment systems.
• Exposure to automotive connectivity technologies.

• Opportunity to work on advanced automotive software systems.
• Gain hands-on experience with OTA updates, infotainment, and connectivity troubleshooting.
• Collaborative environment with cross-functional teams.

Applicants should apply via The Mice Groups Inc. website () or through this careers site posting.

We are an equal opportunity employer and value diversity at The Mice Groups Inc. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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