Software Support Engineer Job Newark area,California USA,IT/Tech

Talascend is currently seeking a Software Support Engineer for an opportunity in Newark, CA.

In this role, you will gain hands-on experience with Over-The-Air (OTA) updates, vehicle charging, and troubleshooting connectivity issues. You will also work with infotainment software systems across multiple domains. Your responsibilities include testing key infotainment features, assisting in development, interacting with internal and external customers to debug issues, and providing solutions for field service engineering teams.

Responsibilities

Assist in performing OTA updates to vehicles and ensure smooth rollouts.

Help identify and troubleshoot connectivity issues involving LTE, WiFi, GPS, and networking.

Participate in testing connectivity features and document results.

Collaborate with the team to develop an understanding of vehicle networks and connectivity platforms.

Gain exposure to vehicle communication protocols (e.g., CAN and CANoe).

Contribute to the maintenance of test infrastructure.

Document issues clearly and coordinate with developers to resolve them efficiently.

Qualifications

Bachelor's degree in Computer Science, Electrical Engineering, or related field, or equivalent experience.

5 years of experience in support engineering, system testing, or a related field.

Exposure to embedded systems, vehicle diagnostics, or connectivity technologies is preferred.

Eagerness to grow and learn from hands-on work in automotive software testing and debugging.

Basic understanding of LTE, WiFi, GPS, and networking concepts.

Familiarity with vehicle communication protocols and embedded systems (CAN knowledge is a plus).

Interest in Linux systems and embedded software testing.

Strong analytical and problem-solving skills.

We thank all applicants for their interest. Only those qualified who closely meet the qualifications will be contacted. Additional duties may be assigned as necessary.

Drug screening may be required.

We consider qualified applicants with a criminal history pursuant to applicable laws, including the California Fair Chance Act and others. You do not need to disclose criminal history until a conditional job offer is made. For more information, visit California Fair Chance Act.

Pay range is not a guarantee of salary; final offers vary based on experience and location. Benefits include health and disability insurance, 401(k), EAP, paid time off, and holidays, with specifics depending on hire date, plan requirements, and work site.

Talascend is an Equal Opportunity Employer that recruits and hires without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

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