SAP CS; Customer Service Consultant

Senior Technical Recruiter @ Net2

Source Inc. | Linked In Certified Recruiter - Tech Recruitment Certified

Work location: Newark, CA, client prefer locals but in case subcons are in other locations consider they will need to travel constantly to the clients office.

Duration: 12+ Months

• Lead and support SAP S/4
  
  HANA implementations focused on Customer Service (CS), SD, and related modules.
• Analyze client requirements and design end-to-end SAP solutions tailored to automotive service processes.

• Spare parts and warranty management
• Dealer performance and service process excellence
• Integration with OEM systems and legacy platforms
• Participate in RFPs, solution architecture, and business case development.
• Conduct workshops, training sessions, and provide post-implementation support.
• Create proof-of-concepts and integrate SAP with other ERP systems as needed.

• MBA or equivalent from Tier 1/2 business schools (preferred).
• 2–6 years of hands‑on experience in SAP S/4
  
  HANA CS, SD, or related modules.
• Proven track record in at least 2–3 large‑scale SAP transformation projects.
• Strong understanding of automotive industry processes and customer service operations.
• Excellent problem‑solving, communication, and stakeholder management skills.
• Ability to work in a fast‑paced, global consulting environment.