Patient Access Rep II

Employer Industry: Healthcare Services

• Salary up to $34.52 per hour
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment focused on patient care
• Chance to make a positive impact on patient experiences
• Adherence to diversity and equal opportunity employment principles

• Handle a high volume of inbound and outbound calls, faxes, and other communications with patients and providers
• Register new patients, schedule appointments, and update patient accounts efficiently
• Resolve system red flags and assist patients with general inquiries
• Facilitate communication between patients and clinic staff, ensuring excellent customer service
• Accurately document and route calls to the appropriate departments and manage EHR communications

• High school graduate or equivalent required
• One (1) to three (3) years of related experience required
• Strong verbal/written communication and listening skills
• Basic computer skills for data entry and use of clinical systems
• Ability to maintain composure during challenging interactions

• One (1) to three (3) years of call center and/or patient access experience preferred
• EPIC experience preferred

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Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."