Software Support Engineer

Our Client, an EV Manufacturer company, is looking for a Software Support Engineer 5 for their Newark, CA location.

• Working with infotainment development team to understand and document issues to help field issues.
• Documenting steps clearly for knowledge transfer purposes.
• Assist in performing OTA updates to vehicles and ensure smooth rollouts.
• Help identify and troubleshoot connectivity issues involving LTE, WiFi, GPS, and networking.
• Participate in testing connectivity features and document results.
• Collaborate with the team to develop an understanding of vehicle networks and connectivity platforms.
• Gain exposure to vehicle communication protocols (e.g., CAN and CANoe).
• Contribute to the maintenance of test infrastructure
• Document issues clearly and coordinate with developers to resolve them efficiently.

• Basic understanding of LTE, WiFi, GPS, and networking concepts.
• Familiarity with vehicle communication protocols and embedded systems (CAN knowledge is a plus).
• Interest in Linux systems and embedded software testing.
• Strong analytical and problem-solving skills.
• Effective team collaboration and communication skills (written and verbal).
• 5 years of experience in support engineering, system testing, or a related field.
• Bachelor’s degree in Computer Science, Electrical Engineering, or related field, or equivalent experience.
• Exposure to embedded systems, vehicle diagnostics, or connectivity technologies is preferred.
• Eagerness to grow and learn from hands‑on work in automotive software testing and debugging

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.