Sr. Program Manager, Service Parts Operations & Commerce

Sr. Program Manager, Service Parts Operations & Commerce

Newark, CA

Leading the future in luxury electric and mobility

At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.

We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.

Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

We are seeking a results-driven Sr. Program Manager for Service Parts Operations & Commerce to lead critical initiatives across our service operations and digital commerce platforms. This role will focus on enhancing fulfillment efficiency, improving inventory accuracy, enabling frontline service teams, and shaping a seamless end-to-end parts and accessories purchase experience—whether in-store, online, or in-app.

Our ideal candidate has worked with global teams on fast-paced projects and possesses impeccable communication skills. We’re seeking a detail-oriented professional who exhibits a can-do attitude and approaches their work with vigor and determination. Candidates will be expected to possess exceptional learning agility and leverage their expertise to thrive in an ambiguous fast-paced environment. This role will be based in the US at our Newark, CA Headquarters.

The Role

• Lead programs that enhance service center parts and accessories operations, including fulfillment efficiency, inventory accuracy, and parts advisor enablement.
• Drive accessory merchandising and sales enablement strategies in partnership with product marketing, service, and logistics teams.
• Develop forecasting, replenishment, and planning models for high-volume and seasonal accessories using AI/ML tools.
• Define and manage the roadmap for digital commerce and payment solutions supporting service parts and accessories—across in-store POS, web, and mobile applications.
• Collaborate with legal, finance, tax, and digital product teams to support global B2B/B2C commerce capabilities, including tax handling, returns, and digital invoicing.
• Establish KPIs across part and accessory availability, order accuracy, sales conversion, inventory turns, and customer satisfaction.
• Identify and resolve operational gaps across ERP, POS, and e-commerce systems to ensure scalable and frictionless customer and field experiences.
• Represent the voice of service field teams, customers, and business stakeholders to build solutions aligned with luxury brand standards and expectations.

Qualifications

• 7+ years of experience in automotive parts/accessories operations, digital commerce, or merchandising, preferably in a premium/luxury setting.
• 5+ years in program or product management roles, driving cross-functional initiatives across operations, digital, and commercial teams.
• Deep understanding of service and accessory logistics, retail merchandising, or e-commerce fulfillment.
• Experience with digital payment platforms and commerce ecosystems (POS, B2B portals, returns processing).
• Strong analytical mindset with familiarity in AI/ML-driven inventory planning or commerce optimization.
• Excellent communication, stakeholder management, and cross-functional leadership skills.
• Proficient in enterprise systems like SAP, Salesforce Service Cloud/Field Service Lightning, or similar.
• Bachelor’s degree in Business, Supply Chain, or appropriate relevant experience required; MBA or technical background is a plus.

Preferred Experience

• Knowledge of connected vehicle commerce and native app integration for accessories.
• Experience launching or scaling accessory programs (lifestyle, performance, seasonal).
• Understanding of global…