Deputy Care Manager

Job Title

Deputy Care Manager

Starting at £32,000 (on-call duties paid in addition)

Hours:

37.5 per week, Monday – Friday (ability to work flexibly – early, late and weekends)

Location:

Nottinghamshire (Newark, Southwell & Mansfield) / Hybrid Working

Type of contract:
Full-Time, Permanent

Reporting to:
Registered Care Manager

Line Reports:
Service Managers (x3)

Benefits: 25 days annual leave + bank holidays (pro‑rata), pension contribution and sickness scheme

To support the Registered Care Manager in the day-to-day management of the domiciliary care service, ensuring safe, effective, person-centred care that complies with CQC regulations and promotes the dignity, independence, and well‑being of service users.

Leadership & Management

• Support the Registered Care Manager with the daily running of Reach Care’s services.
• Deputise for the Registered Care Manager during periods of absence.
• Champion and role‑model Positive Behaviour Support strategies within our services, supporting capable environments for service users and our staff teams.
• Line manage Reach Care’s Service Managers (x3) (Newark x 2 and Southwell).
• Support, where relevant, the line management of Team Leaders.
• Support, where relevant, with staff supervisions, appraisals and spot checks.
• Participate in the recruitment, induction and training of staff.

Quality & Compliance

• Completion of audits and management of identified actions.
• Ensure Reach Care’s services operate in line with CQC standards, company policies and sector best practice.
• Monitor and audit care plans, risk assessments and care records for accuracy and compliance.
• Assist in preparing for CQC inspections, relevant agency audits, and contribute to quality improvement plans.
• Respond to incidents, complaints and safeguarding concerns in a timely and professional manner.
• Produce care‑related reports for Reach Care’s Senior Leadership team and Executive Board.
• Support Reach Care’s training programme: workshops, coaching, mentoring and delivering in‑house training sessions.

Care Coordination

• Support initial service user assessments, care planning and service user reviews.
• Maintain effective communication with service users, families and relevant healthcare professionals.
• Ensure Reach Care’s service delivery is personalised and responsive to individual needs.
• Assist with rota management, thus ensuring adequate staffing levels.
• Provide ‘hands‑on’ care support, when needed, thus establishing strong rapport with staff teams, service users and families.
• Participate in on‑call responsibilities as required.

General

• Be a visible, inclusive and transformational leader; demonstrating our values, equity and inclusion within your behaviours and attitudes at all times.
• Promote a positive workplace culture that values teamwork, respect and continuous improvement.
• Attend required training in Safeguarding, Data Protection, Health & Safety, First Aid and other subjects identified as a requirement for the role.
• Establish strong working relationships with all stakeholders.
• Work, always, in accordance with Reach Care’s policies and procedures.

Reach retains the right to change or assign other duties to this position to meet the needs of the Charity.

• Works well and efficiently in a team and independently.
• Communicate clearly and concisely through a variety of methods (verbal and written).
• Good time management, enabling deadlines and time scales to be met.
• Flexible and adaptable approach to their work.
• Works collaboratively with a variety of stakeholders.
• Solution‑focused and has a can‑do attitude to problem‑solving.
• Proactive, concise and considered in decision‑making.
• Good attention to detail within their work.
• Self‑motivated to make a positive difference and elicit individual and organisational growth.

• Experience working with adults with learning disabilities.
• Experience in using IT.
• Good knowledge and experience of safeguarding.
• Can drive and is willing to travel for work purposes.
• Creative and innovative in their ways of working.

• Experience in a supervisory or senior role within health and social care. (Essential)
• L…