Senior Strategic Operations Associate,Earner Ops Job New York New York USA,Transportation

Location: New York

About the Role

Uber is looking for highly motivated individuals to join our US & Canada Earner Operations team. If you love setting a vision, managing complex projects and partners, pushing initiatives forward to deliver strategically meaningful results, and solving problems from both 30,000 feet as well as deep in the details, this is the role for you!

On the Earner Ops team, we grow our driver base to meet business needs, improving the experience for drivers who use our platform, and streamlining processes, so drivers are able to easily access and earn on the Uber Platform.

The ideal candidate will excel at solving complex problems, managing multiple work streams and engaging with stakeholders so as to deliver on key business goals that unlock sustainable growth and improve real world outcomes for drivers.

What the Candidate Will Need / Bonus Points What the Candidate Will Do

Lead initiatives/programs to grow our driver base and improve the driver experience

Lead driver-related reporting, metrics monitoring, and city-/cohort- level insights

Collaborate with cross-functional partners to share driver insights, inform planning/priorities, and co-build solutions that benefit our drivers and our business

Build, maintain, and communicate detailed reporting and analysis on key business challenges

Identify and implement improvements to operational processes

Present models, findings, and insights to senior management to aid decision making

Examples of Things You Could Work On

Build analytical models to understand driver behavior

Develop focused strategies for different types of earners, such as new drivers, tenured drivers, churned drivers, etc. and bring them to life

Advocate for and deploy budgets & monitor/track spend to make recommendations related to the design and implementation of new driver incentives

Lead driver focus groups to collect insights to advise product improvements

Run weekly reporting to C-Suite leadership on the state of our driver base and areas of opportunity

Experiment with new incentives or communications to drivers in partnership with other teams to drive growth on our platform

Deeply understand the individual driver P&L - monitor costs for drivers and work with Business Development to secure partnerships to target these costs

Collaborate with Product and Compliance teams to streamline (or automate) driver sign-up processes

Work with cross-functional stakeholders to unlock and improve platform access for different gigs (i.e., UberX, Eats, etc.)

Basic Qualifications

A minimum of 5 years experience Senior Strategic Operations Manager position

A strong problem-solver with experience using data to drive decisions, with excellent Excel /data management skills

Preferred Qualifications

Bachelor's degree preferred

SQL skills strongly preferred

Experience in strategy, operations, and program management

Past experience working with cross-functional teams

Some high-growth operations, tech, or startup experience is strongly preferred.

A passion for Uber's business and, most meaningfully, earners on its platform

Outstanding communication and project management skills, including a history of cross-functional teamwork and leading projects that deliver results

Experience taking initiative in a constantly changing work environment; resilience to overcome challenges and deliver during fluid conditions

Self-motivated individual that works well independently and possesses strong organization and time management skills

For Chicago, IL-based roles:
The base salary range for this role is USD $118,000 per year - USD $131,000 per year. For New York, NY-based roles:
The base salary range for this role is USD $131,000 per year - USD $145,500 per year. For San Francisco, CA-based roles:
The base salary range for this role is USD $131,000 per year - USD $145,500 per year. For Seattle, WA-based roles:
The base salary range for this role is USD $118,000 per year - USD $131,000 per year. For Washington, DC-based roles:
The base salary range for this role is USD $131,000 per year - USD $145,500 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.

More details can be found at the following link

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form-

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Senior Strategic Operations Associate, Earner Ops