Ecommerce Logistics Coordinator

The E-commerce Logistics Coordinator is responsible for ensuring a reliable, cost-efficient and customer-centric logistics operation across North America.

This role owns the end-to-end physical flow of goods, including inbound, outbound and returns (reverse logistics), and plays a critical role in protecting sales, margin and customer experience by proactively managing risks, delays and inefficiencies.

• Coordinate inventory flows from suppliers to warehouses and end customers.
• Plan, schedule and monitor inbound and outbound shipments.
• Track deliveries, anticipate delays and proactively resolve issues before they impact customers or sales.
• Ensure smooth coordination between suppliers, warehouses and carriers.

• Own the end-to-end returns process for e-commerce orders.
• Coordinate with warehouses, carriers and Customer Service to ensure fast and accurate return handling.
• Monitor returns KPIs (return rate, processing time, refund lead time).
• Identify recurring return issues (delivery, damage, quality, fit) and elevate insights to Merchandising, Ops and Business Performance teams.
• Propose actions to reduce cost, delays and customer friction related to returns.

• Act as operational point of contact with logistics partners and carriers.
• Support rate discussions and operational issue resolution.
• Liaise closely with internal teams:
  Operations, Merch Planning, Customer Service and E-commerce.

• Manage stock movements and transfers across multiple locations in the ERP system.
• Raise sales orders for stock receipts and internal transfers.
• Ensure stock accuracy and timely system updates in collaboration with warehouses.

• Track logistics KPIs (OTIF, delivery lead times, returns processing, issues).
• Share logistics and returns insights with the Business Performance team to anticipate risks impacting conversion, cancellations or customer satisfaction.
• Identify process improvements to enhance efficiency, reduce costs and improve experience.

• 2 years of experience in logistics, supply chain management, or a related field, preferably within the fashion industry.
• Ideally experience with SAP but experience of managing stock on an ERP system across multiple stock locations is a must.
• Strong organisational skills, attention to detail, and the ability to manage multiple tasks simultaneously.
• Excellent verbal and written communication skills, with the ability to build strong relationships with internal and external stakeholders.
• Problem-Solving: A proactive approach to problem-solving with a focus on continuous improvement.