Air and Ocean Import Agent

Overview

Our client are seeking an experienced Air & Ocean Import Agent to join their well-established international freight forwarding operation in Queens, NY. This role is ideal for a detail-oriented import professional who thrives in a fast-paced environment and has hands-on experience managing international air and ocean import shipments from origin through final delivery.

• Manage end-to-end air and ocean import shipments, including FCL, LCL, and air freight
• Coordinate closely with overseas agents, airlines, steamship lines, truckers, and warehouses
• Prepare and review import documentation (HBL/MBL, arrival notices, ISF, customs paperwork, etc.)
• Track shipments and proactively communicate updates to customers
• Ensure compliance with U.S. Customs, TSA, and other regulatory requirements
• Resolve shipment issues, delays, or discrepancies efficiently and professionally
• Handle billing, cost validation, and file profitability
• Maintain accurate shipment records in the freight management system

• 3+ years of experience handling air and ocean import operations
• Strong knowledge of international freight forwarding and import procedures
• Experience working with U.S. Customs processes (customs brokerage experience a plus)
• Excellent organizational skills and attention to detail
• Strong communication and customer service skills
• Ability to manage multiple shipments and deadlines simultaneously
• Proficiency with freight forwarding systems and Microsoft Office

• Competitive base salary of $65,000–$70,000
  , depending on experience
• Performance-based bonus
• Stable, established company with long-term growth opportunities
• Collaborative team environment
• Full benefits package (medical, PTO, holidays, etc.)