Ocean Import Specialist

Established in 2001, Apex Logistics International has become a top dependable solution for those seeking expertise in freight forwarding, contract logistics, customs brokerage, transportation management, warehousing, and distribution. With a presence in 70 countries across six continents, 42 offices, 2,500+ dedicated employees, and consistent, dependable services, Apex continues to grow rapidly and deliver passion worldwide. In 2021, Apex joined the Kuehne+Nagel Group and together have become an Industry Leading Air Freight Forwarder.

The Ocean Import Agent role is integral to our operations, focusing on processing ocean import transactions, providing outstanding customer service, and fulfilling additional duties as required. We are looking for a proactive individual who thrives on solving problems and is eager to deepen their understanding of the freight forwarding industry.

• Manage Ocean Import shipments comprehensively from start to finish.
• Engage in email and phone communication to ensure smooth operations.
• Develop a thorough understanding and application of the Company’s Operating Systems, as well as ocean transportation and customs requirements.
• Possess knowledge of AMS / ACE – US Customs regulations.
• Oversee truck and drayage management for ocean shipments.
• Maintain familiarity with ocean carriers, terminal operations, and warehouse logistics.
• Utilize and adhere to account‑specific Standard Operating Procedures (SOPs).
• Communicate effectively with customers, vendors, and team members to ensure high service levels.
• Timely generation and distribution of reports for accounts under management.
• Exhibit problem‑solving skills in managing assigned accounts, addressing and resolving issues as they arise.

• High School Diploma or equivalent
• 2+ years of freight forwarding experience (Ocean Import preferred)
• Proficiency in Microsoft Office Suite, with a strong emphasis on Excel
• Strong written and verbal communication skills
• Ability to multitask and meet strict deadlines