Senior Import​/Export Coordinator

At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line – People, Profit, and Planet – by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth‑minded spirit to set new standards in global coffee culture.

Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best‑in‑class opportunities for your development and growth. Join us!

The Freight Coordinator plays a key role in directing and coordinating outbound freight activities within Nespresso’s Transportation Operations. This position partners closely with 3PL providers, transportation carriers, and cross‑functional teams across the organization to ensure service excellence and achieve company goals.

In this role, you will manage day‑to‑day transportation operations, including shipment coordination, reporting, and performance analysis. You will cultivate strong external relationships with logistics and distribution partners, as well as small‑parcel and freight carriers. Internally, you will collaborate with Sales, Quality, Marketing, and other teams to support a seamless and effective transportation process.

Important Note: This position follows a hybrid work schedule, requiring on‑site presence two days per week to foster collaboration and team engagement.

• Outbound Coordination:
  • Facilitate effective communication between various stakeholders, including DC/Logistics, BTQ/Retail Operations, B2B Team, and carriers.
  • Monitor, track, and communicate the progress of shipments to ensure efficient and timely updates.
  • Manage pick‑up ETA, delivery updates, and POD requests.
  • Coordinate with carriers for timely and accurate information exchange.
  • Serve as point of escalation and drive issue resolution for freight and small parcel shipments (i.e., pickup miss, driver delay, late delivery).
  • Identify the root cause when targets are not met and implement solutions with cross‑functional teams.
  • Arrange FTL/LTL pick‑ups for Distribution Center Replenishments and/or miscellaneous freight requests.
  • Manage our Boutique shipment network and ensure shipments are picked up and delivered on time.
  • Support the 3PLs with Transportation related requests (pickup and delivery issues, network performance and alignment, general shipment inquiries).
  • Provide support to Supply Chain with ad hoc contribution to any projects/initiatives.
  • Manage the carrier network. Must be able to draw conclusions and explain in detail network performance (identify trends, areas where we can increase/decrease volume, and maximize carrier performance).
  • Identify, suggest, and implement process enhancements to increase efficiency in order to improve network performance, achieve operational goals, and customer satisfaction. Will require collaboration with 3PL's IS/IT team, supply chain, retail, and sales.
• Reporting & Communication:
  • Conduct meetings and reviews with relevant teams to ensure smooth operations and address any issues or concerns.
  • Troubleshoot and communicate internally to Supply Chain and externally to 3PL about planned and unplanned situations impacting operations.
  • Create, publish, and maintain various reports related to transportation and KPI performance.
  • Analyze data using tools like Power BI and Excel to generate meaningful insights and reports.
  • Ensure accuracy and completeness of data, including tracking information, costs, and in‑transit updates.
  • Download and manage carrier reports for analysis and record‑keeping purposes.
  • Responsible for reporting on different business unit's lane usage and costs.
  • Reporting for Transportation Operational Review (Weekly/Monthly).
  • Prepare reports and analysis for performance/business reviews with carriers (Weekly/Monthly/Quarterly).
  • Extract periodic and ad hoc…