Import Operations Specialist

The Express Group, consisting of Express Air Freight Unlimited Inc. and Skyline Freight Inc., specializes in U.S. Import and Export Logistics. Headquartered in New York City, and founded in 1990, The Express Group is known for its exceptional service, ability to meet stringent deadlines, and service to diverse industries. With 11 offices across the USA and locations in Hong Kong and Lagos, Nigeria, The Express Group remains a top-choice Freight Forwarder.

This is a full-time, on-site role located in Brooklyn, Queens, Nassau or Suffolk County, NY for an Air and Ocean Import Specialist. Applicants must currently reside within the New York metropolitan area and be able to commute daily to the office.

The specialist will handle daily air and ocean import operations, coordinate with overseas agents and clients, ensure compliance with customs regulations, track shipments, manage documentation, and provide exceptional customer service. Additionally, the role involves resolving any logistical issues that may arise and maintaining productive relationships with service providers.

• Knowledge of air and ocean import logistics, customs regulations, and compliance
• Experience with shipment tracking, managing documentation, and resolving logistical issues
• Customer service skills and the ability to communicate effectively with clients and service providers
• Detail-oriented with strong organizational skills
• Ability to prioritize tasks and meet tight deadlines
• Proficiency in Microsoft Office and logistics management software
• Relevant experience in freight forwarding or a related industry
• Bachelor's degree in Logistics, Supply Chain Management, or a related field is a plus
• Ability to work effectively within a team and independently