Operations Manager-Towing and Transport

The Operations Manager sanctions day‑to‑day operations for a towing and transport company by ensuring timely response to service calls, efficient dispatch of drivers, accurate billing, regulatory compliance, and exceptional client service. The role serves as the primary liaison for drivers, customers, vendors, and management while fostering operational efficiency, safety, and driver performance.

Key Responsibilities:

• Work with Dispatcher to answer and manage all incoming emergency calls and service inquiries.
• Dispatch drivers to calls and monitor job progress throughout the day.
• Provide accurate job quotes for towing and transport services.
• Communicate continuously with drivers regarding call status, issues, and operational support.
• Monitor and prevent misuse of local trucks; ensure vehicles are properly maintained and in safe operating condition.
• Collect payments from customers and cash from drivers.
• Approve vendor invoices in coordination with accounting.
• Obtain necessary permits for oversized loads (as required).
• Process billing and push invoices through Towbook and Quick Books.
• Book hotel accommodations for over‑the‑road drivers.
• Assist drivers with proper towing procedures via phone or in person.
• Organize driver schedules for the following day.
• Approve driver timecards using Samsara and Towbook systems.
• Generate night call sheets for after‑hours jobs.
• Evaluate and address mechanical concerns reported by drivers.
• Serve as scene safety officer for heavy‑ Db accidents.
• Prepare and submit State HUT taxes.
• Prepare and submit IFTA fuel tax filings.
• Organize and submit state bid proposals; attend bid meetings.
• Partner with Human Resources to conduct driver performance evaluations.
• DOT Compliance and Safety Documentation in conjunction with the HR Department.
• Coordinate marketing initiatives with website or marketing vendors.
• Register company attendees and schedule classes for towing industry shows.
• Coordinate rental equipment for job requirements.
• Review video evidence and generate accident reports for company vehicle incidents.
• Maintain a clean and organized yard, including parking lot, trucks, and equipment areas.

Qualifications:

• Proven experience in towing, transportation, logistics, or dispatch operations.
• Strong knowledge of towing equipment, procedures, and safety protocols.
• Ability to manage a fast‑paced, emergency‑driven environment.
• Flexibility to be on‑call, work evenings, nights, and weekends as needed.
• Excellent organizational, communication, and problem‑solving skills.
• Proficiency in Towbook, Quick Books, Samsara, or similar software.
• Strong multitasking ability and attention to detail.
• Exceptional customer service and interpersonal communication.
• Leadership and team coordination capabilities.
• Ability to prioritize and make decisions under pressure esencial.