Front Desk Associate

Advantage Tennis Clubs (HCK Recreation, Inc.) is one of New York City’s oldest and premier indoor tennis and racquet clubs. With three impressive locations and an extensive tennis teaching and summer camp network across the city, our days are focused on providing the best in the dynamic sport of tennis and racquet sports. With more than 50 years of history and a massive influence on the city’s tennis game, being a part of the Advantage Tennis Clubs team is to join a true family.

Many of us have not just years of tenure, but some of us have decades with the Advantage Tennis Clubs team. We are seeking a progressive-thinking, technology-oriented, hyper-organized person to join us. We provide a stable, positive, and fun focused environment - even while you help manage the diligent process of ensuring our experiences are best in class. It’s okay if tennis is not your game, we know you will enjoy being a part of our team and it’s likely you’ll get the bug anyway.

This is a long term opportunity to be a part of a solid and yet growth minded organization.

As a Front Desk / Member Services team member you will play a pivotal and vital role in the sales and player experience process. Your communications skills and positive and vibrant attitude will be critical in this customer facing and experience focused position. Help us provide the best racquet sports playing experience in New York City!

• Manage online, phone, and in-person reservations for courts and programs.
• Welcome players and members, check them in, and explain the club’s facilities and amenities.
• Help promote and sell club membership and its benefits as part of the Advantage Tennis Club’s community.
• Take payments from customers.
• Respond to player and member issues and complaints in a friendly, timely manner.
• Communicate those issues to the appropriate manager or department in a timely manner.
• Work with other team members to ensure that all courts and facilities meet Advantage Tennis Clubs standards and accommodate any special member or player needs.
• Communicate effectively so that your team understands your needs and can effectively help them with their needs for the maximization of our business.

This is not intended as a complete list of duties. Other responsibilities, as may be reasonably required, will form part of your job description.

• Proven experience in a sales or communications based role.
• Best in class people skills that are consistent and inspire others around them to “step up their game.”
• Solid and ample experience with business and sales management software.
• Can handle a face-paced environment that requires multi-tasking at certain times.

• You love working with people and engaging in face-to-face customer relationships.
• You have a service minded attitude and are able to anticipate customer needs and wants.
• You are a solid communicator, both verbal and written. Telephone communication skills are an absolute must.
• You have a hands-on attitude and lead-by-example working style.
• You have an impressive attention to detail with an anticipatory outlook.
• You are a problem solver, creative thinker, and have an ability to think outside of the box.
• You are organized and structured in your process.
• While it's not a requirement, the love of or enjoyment of the game of tennis is a major plus.

• Experience level:
  Two to five years.

Compensation:
Range at $19.00 - 25.00 per hour.

• Benefits include club membership and employee rates on programs and courts.
• Health insurance after six months of full time employment.
• Health savings account.
• Paid time off.

Employment will be based upon personal capabilities and qualifications without discrimination on the basis of race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.

Part-Time or Full Time