Forward Deployed Software Engineer

🏛️ About Gov Well

We the people (and the taxpayers) deserve good government — but today, interacting with government services is often frustrating and inefficient. Gov Well is building the AI-powered platform that transforms how governments serve communities, starting with local agencies.

Our first product helps municipal and county governments modernize complex services like permitting and licensing. Gov Well combines a highly configurable SaaS system of record with generative AI that automates work for staff, guides residents through services, and is radically simple to deploy.

Founded in 2023, Gov Well powers 3,000+ critical processes for agencies in 29 states serving millions of residents. We’ve raised $9.5M in seed funding from Work-Bench and Bienville Capital, and work in person at our HQ in New York City. Read more about our founding story in Tech Crunch.

• A mission that matters: Building AI-powered products to fix outdated government systems isn’t just a technical challenge—it’s a historic opportunity to improve our foundational relationship with government and ensure trillions of tax dollars result in high quality services.
  WATCH:
  Mission & Vision with CEO & Co-Founder Troy Le Caire

• Real-world impact: Gov Well’s product is the system of record for government services that affect millions of Americans. From streamlining permitting for small businesses to accelerating affordable housing development, your work will make an immediate difference.

• Join a startup in hyper-growth: We’ve found product-market fit and are scaling the business very quickly (4X ARR growth in the last year). As an early team member, you’ll learn what it takes to build a successful startup. You’ll work closely with the founders while enjoying exceptional autonomy and ownership over your work.

Gov Well is hiring a Forward Deployed Software Engineer to operate at the frontier of our most complex enterprise customers.

As we close larger municipal deals with legacy systems, bespoke workflows, and high expectations, we need senior engineers who can engage directly with customers, unblock technical obstacles, and ensure enterprise growth strengthens rather than fragments the core platform.

This role sits at the intersection of product, deployment, and revenue. You will work directly with complex municipalities, diagnose real‑world constraints, build targeted solutions when appropriate, and translate recurring enterprise requirements into reusable product capabilities.

This is a hands‑on, high‑ownership engineering role based in NYC (3+ days per week in office), with travel as needed for key customers.

• Unblock complex enterprise deployments by diagnosing and resolving technical and workflow blockers during high‑stakes launches.

• Partner with Sales and Deployment Strategy on late‑stage deals, providing technical feasibility judgment and credibility with senior municipal stakeholders.

• Translate bespoke customer requirements into scalable abstractions and propose productizable solutions.

• Build targeted code or configuration when necessary, while avoiding long‑term product fragmentation or debt.

• Travel to complex or high‑value municipalities to understand constraints firsthand and accelerate execution.

• Escalate durable product opportunities back to core teams and help shape roadmap decisions.

• Protect product coherence by ensuring enterprise work aligns with long‑term platform strategy.

• 5+ years of experience as a full‑stack or forward deployed engineer in a production SaaS environment.

• Strong product judgment with a track record of deciding when to build, abstract, configure, or push back.

• Experience working on customer‑facing deployments, integrations, or migration‑heavy environments.

• Effective communicator with executive‑facing credibility.

• Comfortable operating under ambiguity and owning high‑impact, revenue‑sensitive problems.

• Strong coding ability in Type Script/Node or similar

• Startup‑oriented operator who moves quickly without over‑engineering.

• Able to recognize recurring enterprise patterns and convert them into reusable systems.

• You align closely with our Core Values
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