Software Engineer - Marketplace Operations; New Grad

Overview

Software Engineer I - Marketplace Operations (New Grad)

Stub Hub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we aim to delight them from the moment they start looking for a ticket until they step through the gate. We also focus on our sellers, from fans selling a single ticket to promoters of large tours, to ensure Stub Hub remains the safest and most convenient way to offer a ticket to millions of fans worldwide.

Hybrid (3 days in office/2 days remote) - New York, NY

• Invent new ways fans experience tickets using Agentic AI
  • Integrate AI into engineering at scale, leveraging Claude AI and OpenAI to support workflows, writing code, brainstorming designs, running Q&A agents, generating test plans, drafting PRs, and more.
  • Experiment with next-generation AI and voice tech, exploring reasoning models, real-time voice APIs, and other emerging tools.
• Shape the future of live events at massive scale
  • Build the technological backbone of our marketplace, connecting millions of fans to the experiences they love.
• Own 0 to 1 initiatives and scale them globally
  • Design and ship systems that are fast, resilient, and anticipate user needs before they arise.

Business Operations owns the post-purchase journey for fans through three core teams:
Marketplace Operations, Active Support, and Fulfillment. The Marketplace Operations team earns and protects fan trust by delivering the best ticket inventory worldwide. We are obsessively customer-focused, constantly experimenting to make buying and selling tickets seamless and reliable. Marketplace Ops handles the bottom of the funnel, including refunds and payments, shipping extensions, and replacements. Our engineers tackle 0 to 1 initiatives at massive scale, designing resilient, high-performance architecture and driving ideas from concept to delivery, impacting millions of fans worldwide.

• Ownership & Impact:
  Tackle complex, high-impact problems, own projects end-to-end, and build tools that enable millions of fans and internal users to have seamless, reliable experiences.
• AI-First Product Direction:
  Develop real-world AI-enabled features that go beyond demos, powering meaningful workflows and automation.
• Collaborative Engineering Culture:
  Work with thoughtful engineers across experience levels in an environment that values clarity, craftsmanship, and shared ownership.

• Recent graduate or software engineer with up to ~1 year of experience (including internships, co-ops, or substantial academic projects).
• Strong understanding of computer science fundamentals, including data structures and algorithms.
• Basic experience building or consuming APIs and experience working with LLM frameworks and AI platforms such as Anthropic or ChatGPT in school or on side projects.

• Accelerated Growth Environment:
  An environment designed for swift skill and knowledge enhancement, with autonomy to lead experiments and tests at scale.
• Top Tier Compensation Package:
  Competitive base, equity, and upside that tracks with your impact.
• Flexible Time Off:
  Unlimited Flex Time Off to manage your schedule and recharge as needed.
• Comprehensive Benefits Package: 401k and premium Health, Vision, and Dental Insurance options.

The anticipated gross base pay range is below for this role. Actual compensation will vary based on qualifications, skills, experience, and competencies. Base annual salary is one component of Stub Hub’s total compensation and benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits.

Salary Range: $120,000—$150,000 USD