Software Engineer II - Fulfillment

Overview

Stub Hub is on a mission to redefine the live event experience on a global scale. We aim to delight fans from searching for tickets to entering the venue, and we strive to provide a safe, convenient experience for sellers—from individual fans to promoters.

The Fulfillment team ensures that every ticket delivered is valid. We own the post-purchase flow, including barcode integrations, mobile wallets, partner APIs, inventory reconciliation, observability, and incident response, with a mission of zero fulfillment breakage and a seamless experience for fans and sellers.

As an Software Engineer II
, you’ll build end-to-end post-purchase flows and partner integrations that directly drive reliability improvements and measurable business impact at massive scale.

Location:

Hybrid (3 days in office/2 days remote) – New York, NY or Century City, CA

• Design, implement, and operate backend services and integrations powering the post-purchase fulfillment pipeline (barcode validation, mobile wallets, partner APIs, and inventory reconciliation).
• Build 0-to-1 fault-tolerant systems and async pipelines (queues/streaming) that scale for peak event traffic and ensure idempotent, reliable delivery.
• Own features end-to-end
  : from requirements and architecture to implementation, testing, deployment, monitoring, and runbooks.
• Collaborate cross-functionally with Product, Data, and QA, as well as two Operations partners:
  • Active Support: enhances the post-purchase customer experience and builds tools for fans and support agents.
  • Marketplace Operations: drives inventory quality and supply across events.
• Instrument services with robust observability: metrics, logs, distributed traces, and alerting to proactively detect and reduce fulfillment breakage.

• Fast-Paced, Ambiguous Engineering Culture: Thrive in an environment that encourages bold experimentation, rapid iteration, and innovative problem-solving.
• Exposure to AI-Driven Experiences: Work on real-world products that integrate AI-powered functionality, shaping how fans interact with our platform.
• Meaningful Product Impact: Build the technological backbone of our marketplace, delivering reliable, scalable systems that power millions of ticket transactions and reduce post-purchase failures.
• Collaborative Engineering Environment: Join a team of talented engineers who value thoughtful execution, shared ownership, and celebrating wins.
• Continuous Feedback and Growth: Enjoy a culture centered on regular, constructive feedback to refine technical skills and grow as an engineer.

• 3-4 years building production software with a focus on backend and distributed systems.
• Proficient in Java, Python, or Golang
  , with experience building and consuming APIs.
• Built scalable, reliable systems for real-time ticketing, barcode validation, and post-purchase workflows
  .
• Designed async pipelines and streaming systems (Kafka or similar) to handle peak traffic with zero breakage.
• Integrated third-party APIs
  , with bonuses for experience in venue systems, barcode providers, or mobile wallets.
• Operated cloud services (AWS, GCP, Azure), delivering features that improve reliability and power seamless experiences at scale.

• Accelerated Growth Environment
  :
  An environment designed for swift skill and knowledge enhancement, with autonomy to lead experiments and tests at scale.
• Top Tier Compensation Package
  :
  Competitive base, equity, and upside tied to impact.
• Flexible Time Off
  :
  Enjoy unlimited Flex Time Off to manage your schedule and recharge.
• Comprehensive Benefits Package
  : 401k and premium Health, Vision, and Dental Insurance options.

The anticipated gross base pay range is shown below. Actual compensation varies based on qualifications, skills, experience, and competencies. Base salary is one component of Stub Hub’s total compensation and benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits.

Salary Range

$165,000 - $200,000 USD

Stub Hub is the world’s leading marketplace to buy and sell tickets to live events. We service customers in 195 countries in 33 languages and 49 currencies. With more than 300 million tickets available annually, Stub Hub offers a safe and convenient way to buy or sell tickets to memorable live experiences. Join us for a front-row seat to the action.

We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.

California residents:
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