Implementation Manager

Adonis is the leading AI Orchestration platform for healthcare payments, purpose-built for healthcare organizations seeking to transform their revenue operations. Adonis is headquartered in New York City, and raised $31 million in Series B financing in 2024. Our mission is to maximize revenue outcomes that enable healthcare providers to deliver the highest form of clinical care.

Traditional Revenue Cycle Management processes often struggle with inefficiencies, costing providers up to 15% or more of their potential revenue. Adonis addresses these challenges by leveraging advanced automation, data science, and AI to create the infrastructure that RCM teams need to detect vulnerabilities, optimize workflows, and deploy precise solutions that drive reliable and scalable financial outcomes. Whether identifying issues before they escalates, recommending tailored resolutions, or automating the deployment of those resolutions, Adonis creates a seamless, future-proofed approach to RCM.

Adonis is adding a new Implementation Manager to our growing Client Experience team! In this role, you are pivotal in bridging the gap between Adonis’ innovative AI agent solutions and the nuanced realities of enterprise Revenue Cycle Management. This role requires a seasoned implementation or deployment professional with expertise in RCM workflows and/or proven experience across leading Electronic Health Record (EHR) systems, such as Athena, ECW, and Advanced

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You will navigate a diverse portfolio of customers, each presenting distinct challenges and opportunities. From initial discovery to post-implementation optimization, you will partner with client executives and leverage your implementation, project management, and RCM expertise to ensure successful AI agent adoption and a clear path towards ROI for our clients. Your ability to translate technical capabilities into practical, impactful RCM solutions, meeting customers where they are and growing from there, will be critical to your success and the success of our customers.

What You’ll Do:

Project Manage and Product Delivery

• Own all steps required to go from a signed deal to product delivery.
• Coordinate and collaborate internally with Product and Engineering stakeholders, ensuring core orchestration layer, data model, and Agent criteria meet customer needs.
• Manage all customer touchpoints to generate a smooth delivery across RCM teams and C-Suite leaders
• Partner closely with your CSM counterpart to deliver an effective Kickoff, map ROI to the customers’ buying motivations, and continuously add to internal playbooks to improve the customer experience.
• Push through roadblocks and find creative solutions to new challenges and operate with urgency to service customers’ needs.

Design and Deploy AI Powered Workflows

• Be instrumental in the successful deployment of Adonis's AI-powered solutions within large Physician groups, driving measurable outcomes for both the client and Adonis with a high degree of autonomy.
• Demonstrate a deep understanding of Adonis's agentic capabilities and quickly develop a comprehensive grasp of the customer's existing Revenue Cycle Management (RCM) workflows and Standard Operating Procedures (SOPs).
• Guide customers through design, configuration, and adoption of AI Workflows, partnering with CSMs and solution designers to design and validate RCM workflows that deliver measurable automation outcomes.

Drive Speed to Value

• Significantly improve the speed at which customers realize value from Adonis's solutions.
• Actively refine internal playbooks and processes.
• Identify areas for optimization to accelerate the customer's journey to their "aha moment."
• Partner closely with Product and Engineering to advocate for features and improvements that streamline implementation and enhance usability.
• Key performance indicators include:
• Speed at which customers successfully adopt new workflows.
• Time to launch product capabilities.
• Number of unique workflows and AI capabilities successfully delivered and integrated.

Influence Product Roadmap and Implementation Excellence

• Become the foremost authority on how Adonis's products best integrate and perform across a…