Senior Software Engineer, CRM, Product & Engineering

ABOUT THE JOB

The ACLU seeks applicants for the full-time position of Senior Software Engineer in the Technology of the ACLU’s National office in the Product and Engineering division
, at the ACLU’s National office in New York, NY. This is a hybrid role that has in-office requirements of two (2) days per week or eight (8) days per month.

The ACLU Technology Department is a broad umbrella covering both the ACLU’s Analytics and its Product & Engineering teams, two robust and innovative divisions that power the work of the ACLU. The department provides trusted, dependable, and impactful analytics, engineering, as well as product management and product design expertise for the ACLU. In partnership with experts across the ACLU, the technology team delivers best-in-class solutions, services, and innovation that advance the ACLU mission and organizational priorities.

The tech team strives to ensure the ACLU leads by example in the ethical use of technology by ensuring privacy and security standards are maintained, directional insights are used to inform programming and business strategy, best-in-class products are designed to get the ACLU message out into the world and grow the ACLU supporter base, as well as to help steward high standards for algorithmic fairness, accountability, and transparency.

The ideal candidate has significant hands-on experience in enterprise CRM software development, cloud environments, and automation, and is eager to deepen their skills in engagement system customizations and contribute to the success of our mission-driven organization.

This position is part of a collective bargaining unit. It is represented by ACLU Staff United (ASU).

Reporting to the Director of Engineering, Digital Engagement the Senior Software Engineer (CRM) will be responsible for supporting ACLU’s implementation and customization of Blackbaud CRM, collaborating with other engineers, designers, product roles and end users to support the development, deployment, and maintenance of our cloud-based application. This role will translate stakeholder needs into technical solutions, ensuring the platform not only functions reliably but also empowers staff to raise funds, engage supporters, and deliver impact.

This role will play a key role in shaping how CRM capabilities evolve, building integrations, customizations, and features that make the system scalable, secure, and responsive to organizational priorities.

• The Senior Engineer owns CRM system-wide concerns, setting technical direction, and making high-level decisions for how the team extends and integrates the primary fundraising CRM (Blackbaud CRM).
• Translate fundraising and organizational needs into technical solutions, working with cross functional teams to refine complex requirements and propose scalable, long-term solutions
• Lead the design and development of solutions within Blackbaud CRM (integrations, customizations, automations, dashboards) and adjacent to the platform (services and products that interact with constituent data) throughout the lifecycle from concept through implementation, deployment, and iteration
• Set technical direction and oversee implementation across the CRM ecosystem, ensuring that solutions advance staff effectiveness, supporter engagement, and long-term scalability
• Mentor other tech team members and provide technical guidance; establish best practices and policies and common design patterns relating to software development code reviews.
• Own the implementation of off-platform CRM related functions and products that impact constituent data within and across CRM ecosystem
• Ensure compliance with privacy and security regulations and ACLU board policies that protect consumer data through processes and tooling
• Ensure documentation, functional and technical specifications are accurate, clear, and consistently updated, with attention to tailoring communication so that both technical and non-technical stakeholders can easily understand and apply the information
• Engage in special projects and other duties as assigned

• Be committed to advancing the mission of the ACLU
• Center and embed the…