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Engineering Manager, Agent Software
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-01-13
Listing for:
DRH Search
Full Time
position Listed on 2026-01-13
Job specializations:
-
Software Development
AI Engineer, Data Scientist
Job Description & How to Apply Below
We're assisting a profitable Enterprise AI Customer Support startup with their search for engineering managers for their agent software team. The role will be onsite in their new NY office.
What you’ll do- Lead a team to design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention
- Collaborate closely with enterprise customers across a number of verticals, understand their needs and transform these pain points into magical AI agents
- Partner with product, design and research to identify cross-customer trends that guide the evolution of the agent building platform and research efforts
- Contribute to team strategy and help define the future of AI customer support agents
- 1+ years of engineering management experience
- 4+ years of industry experience in software engineering
- Proficiency with Python, Typescript and asynchronous programming
- A high degree of comfort digging into systems failures within deep technology stacks using any tool necessary
- Prior experience working with multi-modal models
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