Software Engineer II

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, Seat Geek, Priceline, Calm, and Box create dynamic, individualized experiences  platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022.

Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!

We’re looking for a Software Engineer II, Backend to join a cross‑functional product engineering team building next‑generation experiences within Iterable’s platform. In this role, you’ll be a key contributor to complex, high‑impact projects, working across team boundaries and collaborating with product, design, and other engineers. This team is helping shape the technical direction for how we integrate AI products of all kinds, from traditional ML models to generative features, across our platform.

This is a great opportunity for someone with a strong product mindset who thrives on owning features from start to finish, enjoys solving real‑world problems, and is excited to explore new AI capabilities, even if you haven’t worked on AI‑focused systems before.

One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.

• Independently own and drive small to medium‑sized features, and collaborate with senior engineers on larger, complex projects.
• Collaborate closely with product managers, designers, and fellow engineers to deliver features that improve usability, scale, and customer value.
• Own the full lifecycle of your features, from discovery and design to implementation, deployment, and support.
• Participate in technical discussions and design reviews that raise the bar for engineering excellence.
• Prototype and integrate a wide range of AI and ML features, and help lay the groundwork for scalable, developer‑friendly services.

• 3+ years of backend software engineering experience, ideally in a SaaS environment.
• A track record of delivering high‑quality code and shipping features in a collaborative, cross‑functional environment.
• Experience in application‑oriented development (e.g., building APIs, product features)
• Proficiency in modern backend languages, Scala and/or Java preferred.
• Experience working with distributed systems and databases such as Elasticsearch, Postgres, Redis, or Cockroach
  
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• A product‑mindful approach, comfortable working closely with PMs and designers and weighing trade‑offs across usability, performance, and complexity.
• Curiosity and adaptability when working in new domains or learning new technologies.
• Excellent communication and collaboration skills in a remote environment.

• Experience with or interest in AI, including generative AI, LLMs, or traditional machine learning models.
• Strong intuition for user experience and product quality
• Background in…