Solution Engineer , NY

You are dedicated to discovering the needs of your customers and matching them with the right product solutions. You care deeply about technology, but just as strongly about the workflow and processes that bring it to life. You can present technical concepts to stakeholders at all levels, adjusting to your approach to the audience  possess a high attention to detail but know how to strategize and map a path to long-term success.

You are a pragmatic self-starter that is results focused and knows how to prioritize. You are looking for an opportunity to learn and grow in a fast-paced environment where you will define new processes, inform next-generation products, and help drive the growth of an organization. You feel strong about being mission driven in your work. Above all else, you are innately curious and motivated to learn new things.

Quantifind is the Risk Intelligence company. Quantifind helps some of the world’s biggest banks identify money laundering and fraud. Quantifind also works with government agencies, using the same platform, to uncover criminal networks and support national security. Quantifind delivers results through an AI-driven software-as-a-service (SaaS) solution with consumer-grade user experiences.

Quantifind’s Graphyte platform uncovers signals of risk across disparate and unstructured text sources using artificial intelligence and natural language processing techniques. In financial crimes risk management, Quantifind’s solution uniquely combines internal financial institution data with public domain data to assess risk in the context of Know Your Customer (KYC), Customer Due Diligence (CDD), Fraud Risk Management, and Anti-Money Laundering (AML) processes.

Today these compliance processes are burdened by ever-increasing regulatory responsibilities and an expectation of frictionless transactions. Legacy technologies demand increasingly more human resources as the operations expand;
Quantifind’s solution offers a way to cut through the inefficiency and enhance effectiveness simultaneously. Demand for this solution is fueling our rapid growth.

To help you succeed, we provide a supportive environment that fosters collaboration between teams and team members, where learning and professional growth are considered a key part of your success, and of ours. We offer a flexible work environment with a family friendly work-life balance.

• You have 3+ years of experience in a customer-facing technical support, analytical, or consulting role
• You have a high EQ and impeccable communication skills
• You hold a BS or MS in computer science, mathematics, or engineering or have equivalent technical professional experience
• You have specific experience in the delivery or implementation of SaaS software within large enterprise environments
• You are experienced in interacting directly with Application Programming Interfaces (APIs) and are familiar with common API protocols
• You have experience working with relational databases and SQL commands
• You are conversant in the agile software development process and relevant tools such as Atlassian Jira and Git Hub
• You are familiar with common data formats such as csv and JSON, as well as the methods and tools for reading, writing, manipulating, and secure transfer of such data files
• You are consultative and collaborative in your approach to problem solving
• You are eager to evolve and face new challenges

You will be responsible for designing and supporting implementations of the Graphyte product suite both pre- and post-sale, ensuring frictionless solutions that drive success. Your clients will include some of the largest financial institutions in the world, and you will be one of the first to witness the outsize impact of our software on enterprise operational efficiency.

On a daily basis you will interact with Quantifind’s Customer Success Managers, Technical Project Managers, and Technical Product Managers, as well as our clients’ IT and business stakeholders. You will manage complex technical projects, triage inbound questions and requests, help manage technical documentation, and operate as a…