Software Engineer - Integrations Platform

Software Engineer - Integrations Platform

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Assembled builds the infrastructure that underpins exceptional customer support, empowering companies like Cash App, Etsy, and Robinhood to deliver faster, better service h solutions for workforce management, BPO collaboration, and AI-powered issue resolution, Assembled simplifies the complexities of modern support operations by uniting in-house, outsourced, and AI-powered agents in a single operating system. Backed by $70M in funding from NEA, Emergence Capital, and Stripe, we’re at the forefront of support operations technology.

We’re looking for an experienced software engineer to help build the foundation of Assembled’s integrations platform. Our products, both workforce management and AI, are only as powerful as the ecosystems they connect to. As a member of the Integrations team, you’ll own the systems that make Assembled interoperable with the tools our customers rely on most, from CRMs and ticketing systems to internal knowledge bases, communication platforms, and AI model providers.

This is a high-leverage role: integrations are often the first point of contact for customers adopting Assembled, and their reliability, scalability, and depth directly impact customer experience. You’ll work on both the underlying platform that enables integrations to be developed, scaled, and monitored, as well as the integrations themselves. By doing so, you’ll help us unlock new workflows and new customer segments, expanding the reach of Assembled’s products.

• Unified integrations platform:
  We’re building a consistent framework for integrations, covering authentication, rate-limiting, retries, and error handling, so that new integrations can be developed and operated with confidence.
• Enterprise-scale connectors:
  Robust, bi-directional integrations with platforms like Salesforce, Zendesk, and Service Now to power scheduling, reporting, and AI-driven automation.
• Real-time sync pipelines:
  Low-latency synchronization of data (e.g., agent schedules, tickets, or knowledge articles) that can reliably handle millions of events per day while maintaining consistency.
• Monitoring and observability for integrations:
  Systems that make failures visible and actionable for both our team and customers.
• AI-native integrations:
  Integrations that allow AI to fetch, reason over, and act within customer systems in real-time, including secure action execution and guardrails.

• Have 5+ years of engineering experience, ideally with building integrations, APIs, or distributed systems.
• Are excited to design and own a high-leverage platform that powers dozens of integrations across our product surface.
• Have strong empathy for customers and understand that integrations are often mission-critical to adoption and trust.
• Thrive in ambiguous, cross-functional problem spaces: balancing customer needs, security requirements, and technical constraints.
• Enjoy working with product and go-to-market teams to understand which integrations drive the most impact.
• Have familiarity with one or more parts of our stack:
• Integration surfaces: REST APIs, Graph
  
  QL, webhooks, streaming APIs.
• Data sync & pipelines:
  Postgres, Snowflake, event queues, Redis.
• Languages:
  
  Go and Python.
• Infrastructure: AWS, Kubernetes, observability platforms (Datadog, Mezmo, Cloud Watch).

Seniority level:
Mid‑Senior level

Employment type:

Full-time

Job function:
Engineering and Information Technology

Industries:
Software Development