Shift supervisor, Social Work

Volunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey and Westchester County including emergency, transitional and permanent housing. Our services extend to families experiencing homelessness, survivors of domestic violence, people living with HIV/AIDS, veterans, youth aging out of foster care, adults with behavioral health or substance use needs, and others in need, including a special education preschool program.

We are in search of new talent in the following position:

The Shift Supervisor assists clients and guests ensuring that their requests are met. They coordinate the non-clinical needs of families and guests, greeting, managing, maintaining security and coordinating the operations of the client care team. The Shift Supervisor orients clients to the program and engages clients in services, protects client rights, promotes client and coworker safety and clarifies facility rules.

Empower Residence is a 24/7 transitional housing program for women, operating under HRA/DSS guidelines. As an enhanced shelter, we support residents facing challenges such as mental health needs, substance use, unemployment, and poverty. To learn more about the program, visit https://(Use the "Apply for this Job" box below)..

New York, NY 10023

• High School diploma or GED with at least two years of relevant experience.
• Must be able to perform diverse tasks with ease and maintain confidentiality.

• Coordinator of Fire Safety & Alarms (F80)
• Food Service Handler Certificate
• Fire Guard (F02)

• CPR/First Aid Certificate

• Responsible for all functions of the program when Program Director, Associate Program Director of Operations are not on-site.
• Directs all front desk staff, private security workers and resident service workers activities to ensure adherence to policy and procedures.
• Ensures client care, new intakes, and is main liaison between funder while on duty. Oversees client participation in daily program activities. Provides optimal customer service.
• Ensures proper documentation of front desk activities.
• Provides emergency assistance to residents as needed and supervises incident management system.
• Monitors building security.
• Conducts rounds at residence as assigned.

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full‑time employees enjoy:

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

And much more!

Please note:

Benefits for part‑time employees may vary.

To learn more about VOA-Greater New York, visit https://.

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories. Apply today!