Training and Development Specialist

Location: New York

Learning, Engagement, and Development Services (LEADS) at SUNY Buffalo State University is seeking a Training and Development Specialist in New York City who will work to provide training, technical assistance, and other activities as requested to support OTDA initiatives related to training its field-based staff.

Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.

This includes the Department of Social Services district staff and Human Resource Administration staff at various locations.

Job Duties:

One-on-one training, overview, and classroom instruction to the Department of Social Services district and Human Resource Administration (HRA) staff at various field locations;

Assisting State staff with monitoring of policy applications TANF/SNAP;

Assisting in identifying errors in case processing and the development of responsive training to ensure corrective action of the identified training need;

Providing individual-level training and technical assistance in support of case processing, policy applications, implementation needs, Paperless Office Systems (POS), HRA One Viewer, and any additional supportive training/technical assistance needed;

Assisting with the preparation of written training documentation and associated reports as necessary;

Timely submission of required documentation (e.g., quarterly reports, timesheets, performance appraisals, specified reports as directed, etc.); and Other duties as assigned by LEADS supervisor.

Required Qualifications:

Bachelor's degree in a related field and at least one year of experience working in a social services setting or providing human services training or related activities

Excellent written and verbal communication skills and strong attention to detail

Demonstrated ability to work independently and in a team environment under supervision

Strong organizational skills and the ability to effectively manage multiple tasks and deadlines

Strong team and customer service orientation

Demonstrated proficiencies using Microsoft products, particularly Office 365, Word, Excel, and Teams Ability to work variable days to meet operational objectives

Ability to travel throughout New York City (Bronx, Brooklyn, Manhattan, Queens, and Staten Island) to deliver training, technical assistance, or attend meetings as needed

Preferred Qualifications:

Bachelor's degree in a related field and at least two years of experience providing social or human services training or related activities

Specific knowledge or experience in the delivery of social services programs such as TA, HEAP, or SNAPExperience working in or with a community-based organization, state, or county social services agency

Familiarity and experience using Web conferencing technology (i.e., Zoom, Web Ex)
Experience using Abode Acrobat Pro This opportunity includes an excellent benefit package and is grant-supported by the SUNY Buffalo State Sponsored Programs Office/Research Foundation.

We are an Equal Opportunity Employer.

Three (3) Positions open until filled.

The Research Foundation (RF) is not an agency or instrumentality of the State of New York.

Employees of the RF are not state employees, do not participate in any state retirement system and do not receive state fringe benefits.

The RF operates under a contract with The State University of New York and receives no directly appropriated state funding. xrlwcon

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& Development Specialist,

Location:

New York, NY
- 10060