Case Manager

• Bilingual Preferred.

We are seeking a Case Manager to join our HSVS team. The case manager for Supportive Housing will provide case management and concrete services as well as supportive counseling to clients in the OMH Supportive Housing programs. Under the direct supervision, the case manager will ensure that comprehensive psychosocial and psychiatric information are obtained and recorded for each client. Maintain collaborative, person-centered, supportive relationships with clients as well as their support systems.

Ensures that clients are receiving optimal services based on their individualized needs, assess and identify additional issues pertaining to but not limited to social services, mental health, medical, employment and support systems; providing appropriate referrals for assistance and ensuring successful linkages to public and private agencies for on-going services; and maintaining follow up services.

• Conducts intakes and assessments and provides referrals to appropriate resources to ensure the maintenance of housing stability and self-sufficiency.
• Use positive approaches when handling difficult situations.
• Serves as a role model for program participants.
• Remains sensitive and responsive to cultural differences between program participants and staff.
• Participate in-service training and on-site workshops as required for professional growth and development. Attends external training and workshops in case management.
• At a minimum, one face‑to‑face contact and two phone contacts. One home visit must be in the home quarterly.
• Use Motivational Interviewing (MI) to engage clients and demonstrate its use in Interdisciplinary meetings and case notes.
• Initiates referrals and provide collaborative services with other service providers such as mental health treatment providers, hospitals, intensive case managers, employment services and parole officers.
• Responsible for documentation of service plans and progress notes in a timely manner (24‑48 hrs.).
• Flexibility to respond to emergency situations. Intervene in at‑risk situations; mobile crisis, wellness checks, AOT orders, etc.
• Inspect apartment twice yearly.
• Aids clients with budgeting and money management to maintain housing stability and to ensure basic needs are met.
• Maintains relationships with clients and landlords, serving as advocate and mediator when conflict occurs.
• Facilitates health and wellness activities.
• Conduct diligent searches and initiate missing person’s report when necessary.
• Performs any other tasks/assignment within the scope of the position.

• Bachelor's degree required; masters preferred.
• A minimum of one to two years of case management experience, assessment, counseling, and crisis intervention required.
• NYS driver’s license is required; may use personal vehicles when needed. Mileage is reimbursed.
• Ability to use public transportation to travel throughout New York City or Agency vehicle when available.
• Flexibility to work evenings and weekends to meet program compliance and ensure that clients throughout the supportive housing programs are seen monthly.
• Excellent written, oral, organizational, and interpersonal communication skills, and be a collaborative team player.
• Proficiency in Microsoft Office, including Outlook and Excel.
• Computer proficient, knowledge of Connections.
• Bilingual Preferred.
• Knowledge and experience leading groups.
• Strong organizational and documentation skills;
  Strong Verbal, written and advocacy skills.
• Ability to take initiative, be dependable and resourceful, and pay keen attention to detail.
• Ability to handle multiple tasks in a timely manner and in a fast paced, demanding environment.

At Heart Share we offer a comprehensive benefit package based on full‑time/part‑time status. You can expect:

• Rewarding Work in a team environment.
• Paid vacation, sick, personal days, and holidays.
• 403(B) retirement plans with employer contribution.
• Health, dental, vision and life insurance.
• Employee Assistance Program (EAP).
• Flexible spending account (Dependent Care, Medical, Parking, and Transit).
• Employee Appreciation Programs and Events.
• Tuition Assistance Program.
• Professional Development opportunities.
• Wellhub Discount
• Verizon Wireless Discount.
• BJs Membership discount.
• Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates & more.

Who WE ARE:

For over 150 years, Heartshare has been dedicated to championing and empowering New Yorkers society has too often overlooked and underestimated.

To learn more about Heart Share, please visit our website rtshare.org or Follow us on Twitter Linked In You Tube Instagram Facebook.

Heart Share is an Equal Opportunity Employer (EOE). If you need to request accommodation during the recruiting process, please reach out to Leaves.