Housing Specialist, Flagstone Family Center

Program Overview

CAMBA operates six family homeless shelters funded by the New York City Department of Homeless Services. Each shelter offers clients a supportive, structured, therapeutic, safe, and drug‑free facility. CAMBA’s Flagstone Family Center provides comprehensive case‑management services to 158 families who are in a Tier II transitional residence program for homeless families.

The person filling this position is expected, under close supervision, to: (1) assist case managers by being a client liaison with outside organizations regarding such matters as education, healthcare, housing, social services, legal issues, etc.; (2) assist clients in attaining their housing and entitlement related goals by identifying and locating community resources for clients and by making referrals to appropriate services both within and outside CAMBA;

including the following:

• Maintain professional relationships with clients and client confidentiality.
• Practice Universal Precautions/Standard Protocol & Procedures.
• Comply with any and all Federal, State, City and CAMBA security and privacy policies intended to protect the security and privacy of individually identifiable health information.
• Establish and maintain professional relationships with clients’ and client confidentiality in order to engage them in case management services.
• Develop curriculum to address shelter residents’ housing, independent living skills and entitlement related needs including, permanent housing search process and options.
• Develop a series of monthly housing readiness workshops.
• Develop and maintain a bulletin board that serves to provide relevant housing related information.
• Provide individualized and group counseling on housing and entitlement related topics.
• Organize and schedule presentations by local “housing experts” and/or landlords.
• Provide support, training and coordination of the peer counselors.
• Select appropriate instructional procedures or methods such as individual training, group instruction, self‑study, lectures, demonstrations, simulation exercises, role play, and computer‑based training.
• Establish linkages with community‑based organizations, realtors, brokers and landlords.
• Conduct marketing and outreach presentations regarding the program to recruit clients and resources.
• Follow up with clients and with referral organizations regarding client contact and progress with referral organization.
• In collaboration with the case manager(s), work with clients to break through barriers to client goals and to assist clients in advocating for themselves and in moving toward self‑sufficiency.
• Monitor clients’ progress toward their goals (i.e., dates achieved) via regularly scheduled telephone contact and/or face‑to‑face home and office visits, and document via progress notes.
• Provide all required information for weekly/monthly/quarterly/annual reports.
• Create and maintain client files and make copies of all client documents.
• Assist case managers to schedule appointments for client with referral organizations.
• Assist case managers to escort clients to appointments (apartment viewings, public benefits, educational, medical, social service, etc.).
• Assist clients in completing applications for benefits and entitlements, and may process applications on clients' behalf.
• May follow up with clients for a period of time after successful completion of their primary goals to assure client stability.
• May input client data and client progress information into automated database.
• Tasks may be modified, expanded and/or assigned over time.