Case Manager

The salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills, and expertise.

Since 1975, Urban Pathways has engaged New York City’s most vulnerable residents, people on the streets or in areas unfit for human habitation, “lighting the path home, one person at a time.” Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities. We provide essential support and foster an environment where individuals can redefine their narratives and become their best selves.

Reporting to the Director of Social Services/Social Services Supervisor, the Case Manager provides and documents clinical and case management services for assigned clients.

• Provides comprehensive case management services for assigned clients, including but not limited to crisis intervention, advocacy, assistance in problem-solving, assessment, conflict resolution, entitlements, training on daily living skills, and referrals.
• Assesses client needs and develops service plans and client objectives to achieve self-sufficiency.
• Conducts field work, including but not limited to home visits, escorting clients to appointments, and outreach.
• Monitors client medication as required.
• Maintains and submits all necessary documents and reports as required by Urban Pathways, regulatory, and funding agency policies, procedures, and regulations.
• Attends staff meetings, training, and supervisory sessions as required.
• Develops and maintains relationships with community services and resources.
• Performs all other duties as assigned.

• A bachelor’s degree is required. A bachelor’s degree in social work or another related field is preferred.
• Minimum one year of clinical, individual, or group counseling experience with persons living with a mental health condition, formerly homeless people preferred.
• Strong computer skills and knowledge of Microsoft Office (e.g., Word, Outlook, Excel, etc.).
• Strong interpersonal skills and the ability to work as part of a team.
• Strong written and verbal communication skills.
• Familiarity with online chart record databases such as AWARDS is a plus.
• Bilingual English or Spanish is a plus.
• Required to work a flexible schedule, including weekends, holidays, and evenings.
• A clean driving record is a plus.

Urban Pathways offers a comprehensive benefits package designed to support the well-being and professional growth of our employees.

• Healthcare Coverage:
  Medical, dental, and vision insurance plans to keep you and your family in good health.
• Retirement Savings: A 403(b) plan and a 401(a) with employer annual contribution to help you plan for a secure financial future.
• Paid Time Off:
  Generous paid time off, including vacation, holidays, and personal days.
• Professional Development:
  Opportunities for continuous learning and professional development to enhance your skills and advance your career.
• Flexible Work Arrangements:
  Work-life balance is important to us, and we offer flexible work arrangements to accommodate your needs.
• Wellness Programs:
  Employee wellness programs, including fitness initiatives and mental health support.
• Employee Assistance Program (EAP):
  Confidential counseling and support services for personal or work-related issues.
• Employee Recognition:
  Recognition programs to celebrate and reward outstanding contributions.