Survivor Support Coordinator

Reports to

Community Casework Manager

Full-Time | Non-Exempt

$55,000 to $60,000. The Center offers a competitive benefits package that includes medical, dental, vision, 401k with employer contribution, voluntary life, short-term, and long-term disability insurance, paid parental, family care, and gender affirming healthcare leave. We also offer a generous paid time off policy.

Generally Monday through Friday. Work days and hours may shift depending on scheduling needs; typical schedule will be 8:00 a.m. to 4:00 p.m. or 10:00 a.m. to 6:00 p.m.; flexibility required. This position is classified as a hybrid role with a minimum of 3 days onsite per week, including Tuesdays through Thursdays.

The Survivor Support Coordinator provides trauma-informed, survivor-centered case management services to LGBTQ+ individuals experiencing intimate partner violence, domestic violence, stalking, and related forms of harm. This role is part of The Center’s Community Casework team and works closely across the organization to ensure survivors receive timely, coordinated, and culturally responsive services.

The Coordinator supports survivors from initial engagement through stabilization and aftercare, assisting with safety planning, housing stability, benefits access, legal referrals, economic stability, and connection to community-based supports. This role applies a non-judgmental, client-led approach that centers survivor autonomy, confidentiality, and dignity.

• Provide ongoing support, advocacy, referral, and case management services to domestic and intimate partner violence survivors.
• Work collaboratively with survivors to support safety planning, crisis response, and longer term stabilization.
• Connect survivors to internal and external resources, including housing assistance, legal advocacy, public benefits, healthcare, mental health services, and economic support.
• Provide advocacy on behalf of survivors with city and state agencies, community based organizations, and service providers when appropriate, while maintaining survivor consent and confidentiality.
• Participate in daily case huddles and weekly case conferencing, contributing to shared problem solving and coordination across the Community Casework team.
• Collaborate with the Intake Coordinator to support timely follow-up on hotline calls, online submissions, referrals, and walk-ins.
• Identify mental health concerns that may require additional support and coordinate warm handoffs to the Survivor Support Counselor or external providers as appropriate.
• Provide support to the Intake Coordinator by assisting with hotline coverage, including providing real-time triage and delivering trauma-informed, client-centered responses.
• Maintain and report data for federal, state and local funding.
• Maintain case notes, service activities, referrals, and outcomes into Salesforce in accordance with grant, confidentiality, and data quality requirements.
• Participate in team meetings, trainings, supervision, and support quality improvement by identifying resource gaps and emerging community needs.
• Other duties as assigned

• Bachelor’s degree in social work, human services, or a related field; or equivalent experience providing non-clinical, direct services to survivors of domestic violence or related populations
• Two (2) to four (4) years of experience working with LGBTQ+ communities and an understanding of the dynamics of domestic and intimate partner violence.
• Spanish language proficiency is strongly preferred. Additional language skills are a plus.
• Experience using data systems and maintaining detailed case documentation.
• Familiarity with trauma informed, survivor centered, and anti oppressive practice frameworks is essential.
• Strong communication skills, sound judgment, and the ability to work effectively in a fast paced, trauma exposed environment.
• Knowledge, understanding and experience working with LGBTQ+, TGNC, POC, and Immigrant populations, including knowledge of the spectrum of gender identity, transgender issues, immigration, and POC issues.
• Understanding of, and commitment to, undoing…