E1 - Outreach Specialist - Transit

Join to apply for the E1 – Outreach Specialist – Transit role at Bowery Residents' Committee

Shift:
Monday‑Friday 2 pm–10:30 pm (Full‑time, 37.5 hours per week)

• Provide direct outreach, escort, and referral services for all homeless individuals encountered in the field during the shift.
• Record and maintain accurate statistical data on all individuals approached and referred and manage case records for clients receiving longer‑term services.
• Recognize signs and symptoms of mental health and substance‑abuse issues and gain working knowledge of available services.
• Perform related duties as assigned.

Full‑time, 37.5 hours per week (Monday‑Friday 2 pm–10:30 pm)

• Associate’s or Bachelor’s degree required, or equivalent experience.
• Current BRC employees in Community Technician, Program Aide, or comparable roles with at least 6 months continuous employment will also be considered.
• Strong interest in direct services to the homeless, mentally ill, or substance‑abusing populations.
• Valid state driver’s license required.
• Good writing skills for client interaction reports.
• Basic computer literacy required.
• Ability to speak Spanish desirable.
• First‑Aid/CPR certification required or ability to pass certification test.

At BRC, our staff help New Yorkers experiencing homelessness reclaim their lives through services that promote health, self‑sufficiency, and dignity. Employees support the city’s crisis response, receive a supportive workplace with PPE and temperature monitoring, and enjoy a 95% employee recommendation rate.

BRC’s Transit Homeless Outreach staff operate throughout the transit system 24/7, providing outreach and case‑management services to assist homeless individuals in permanently relocating from MTA properties. The program serves the NYC metro area, including Manhattan, The Bronx, Brooklyn, and Queens.

• Competitive health and dental plans (coverage for spouse, domestic partner, and dependents).
• Full‑time employees receive generous benefits, including a minimum of 3 weeks paid vacation, 12 paid holidays, and additional paid sick and personal time.
• 403(b) pension plan with matching benefit paid by BRC.
• Tuition assistance and training opportunities for career development.
• Flexible spending accounts for healthcare, transit, and childcare.

Seniority level: Entry level

Employment type: Full‑time