Case Manager Supervisor, Flagstone Family Center

Program Overview

CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in:
Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach almost 80,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe.

Over 85% of our families are living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

CAMBA operates 6 single adult shelters and 6 family shelters and one drop in center. Each shelter offers clients a supportive, structured therapeutic, safe, and drug‑free facility. Homeless (often mentally‑ill and substance‑abusing) men and women are provided with comprehensive services to stabilize their condition in order to successfully transition into permanent and/or supported housing.

• Maintain professional relationships with clients and client confidentiality.
• Practice Universal Precautions/Standard Protocol & Procedures.
• Comply with any and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information.
• Communicate effectively with clients, direct reporting staff, peers, supervisors, and funders.
• Plan and organize program activities to maximize program contract's goals and performance targets.
• Motivate, coach and counsel direct reporting staff to excel.
• Improve teamwork among direct reporting staff as well as among peers.
• Troubleshoot client and direct reporting staff program problems and make decisions in accordance with program policies, procedures, and protocols.
• Develop program content.
• Work with direct reporting staff to improve work performance through client feedback, training, weekly documentation of one‑on‑one supervision of staff.
• Overcome resistance to change from clients, direct reporting staff, and supervisors/funders.
• Administer constructive discipline to direct reporting staff, as needed.
• Manage own time effectively and coordinate program activities to maximize time of direct reporting staff.
• Monitor clients' progress toward their goals and document via progress notes.
• Review all documentation related to clients' progress for accuracy, completeness, and clarity.
• Have direct client service/program responsibilities in addition to the above (i.e. maintain caseload).
• Review, correct and sign service plans and/or recertification bi‑weekly.
• Conduct chart auditing of client files.
• Report all Priority 1 incidents upon occurrence and immediately complete and submit incident reports.
• Review for accuracy and submit Case Management statistical spreadsheets monthly.
• Lead and participate in administrative and staff meetings as requested.
• Provide all required information for weekly/monthly/quarterly/semester/annual reports to CAMBA management and/or to funders.
• May review and sign timesheets.
• May prepare performance appraisals for direct reporting staff.
• May prepare marketing materials for the program.
• May reach out and market the program to the community in order to recruit clients.
• May prescreen clients over the telephone for eligibility and may schedule intake appointments.
• May conduct initial intake or assessment of clients and/or clients' families and periodic reassessments.
• May plan, coordinate and facilitate social/peer support events, including group facilitation for clients.
• Task may be modified, expanded and/or assigned over time.