Parent Coach

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Reports To: Program Coordinator, Parent Support Services

Locations:

• 330 Jay Street, Brooklyn, NY 11201 – Brooklyn Family Court
• 17 Bristol Street, Brooklyn, NY 11208 – Crossroads Secure Facility
• 692 Blake Avenue, Brooklyn, NY 11207 – Good Shepherd Justice Initiatives Office

Hours: 35 hours/week, Non-Exempt. Flexible schedule between 9:00am–8:30pm. Includes at least two later shifts per week and one weekend day.
Salary: $40,000–$43,000/yea

Job Summary: The Parent Support Program helps families of youth involved in the probation or juvenile justice system by providing education, emotional support, and access to community resources. The program aims to reduce reliance on law enforcement and strengthen families’ ability to keep their young people safe, connected, and thriving in their communities.

As a Parent Coach, you will use your lived experience, mentoring skills, and knowledge of community systems to guide parents through probation, detention, and reentry processes. You will collaborate closely with probation officers, case managers, and facility staff to ensure families feel supported, informed, and engaged every step of the way. This role is ideal for someone who is compassionate, resourceful, and passionate about uplifting families.

• Meet with parents and youth to help them navigate systems such as mental health providers, the Department of Education, and community organizations.
• Participate in the youth’s Department of Probation (DOP) Individual Action Plan (IAP) by gathering family input and identifying support needs.
• Work closely with DOP staff—including Branch Directors, SPOs, POs, and CAU staff—to identify trends in family needs and provide timely assistance.
• Provide emotional and informational support to families during weekday court hours, including accompanying them to court appearances.
• Co-facilitate evening information sessions and parent support groups with DOP staff.
• Coordinate group-based family support sessions and ensure session schedules are shared with the DOP liaison.
• Complete accurate data entry for family contacts, services provided, session attendance, referrals, and case notes in program databases in a timely manner.

• Welcome and support parents and families during visiting hours, ensuring a positive and respectful experience.
• Facilitate a monthly support group for caregivers of detained youth.
• Help caregivers prepare for their child's transition home, including school re-enrollment and connection to supports.
• Conduct surrogate visits for youth whose families cannot attend in person.
• Plan and host occasional celebrations and family-focused events that strengthen connections.
• Maintain accurate records of visits, parent interactions, support groups, and referrals through routine data entry.

• Encourage caregivers to stay engaged in case planning throughout their child's involvement with the justice system.
• Attend regular meetings with DOP and DFYJ partners.
• Provide up-to-date information about community resources to support youth and families.
• Listen actively and help caregivers address the concerns that put their young person at risk.
• Perform other duties as assigned.
• Regularly input, update, and maintain all required documentation, ensuring data accuracy for reporting and program evaluation.

• High School Diploma/GED required; bachelor’s degree preferred.
• Minimum 1 year of experience in child welfare, social services, or related fields preferred.
• Strong knowledge of Brooklyn-based family and youth resources.
• Lived experience with the probation or juvenile justice system is highly valued.
• Ability to connect with a diverse range of families and staff members.