Clinical Case Manager - ICM

The New York City Criminal Justice Agency (CJA) is a not-for-profit service and research organization that operates in partnership with the New York City Mayor’s Office of Criminal Justice. CJA is the City’s main pretrial services agency, combining operations, pilot projects, and research under one roof. CJA utilizes procedural justice practices to provide pretrial services to over 100,000 persons arrested annually in New York City.

Information collected about these arrestees and subsequent case processing is maintained in the agency’s internal and externally shared database systems, which are used to conduct descriptive and evaluation research on arrestee characteristics, case processing and court outcomes, and on issues and potential reforms to criminal justice policy in New York City. CJA’s programs operate in the criminal courts and detention facilities 24 hours a day seven days a week within the 5 boroughs of NYC, employing over 300 employees, citywide.

CJA operates a Supervised Release Program in Queens Criminal Court. The program, which operates during the day and night court in Queens, screens targeted defendants for release at criminal court arraignment, subject to specific conditions including maintaining face‑to‑face and telephone contact with the program, participating in an assessment process to identify needs such as substance use and mental health, and agreeing to program monitoring of court appearances and re‑arrests.

This is a great opportunity for a dynamic, knowledgeable individual, experienced in dealing with high‑needs populations such as those with mental health diagnoses, at‑risk youth, and others with social, emotional, or developmental challenges, who have criminal court involvement. This position will work with participants aged 16 and older.

Reporting to the ICM Clinical Supervisor, and under the direction of the Associate Director of Clinical Services II for ICM, the Clinical Case Manager I is a dynamic, knowledgeable, and experienced individual with a background in social services seeking to help make an impact on the court system and alternative initiatives aimed at reducing detention and crime rates in the city.

The Clinical Case Manager I on the ICM team will be working on a team that serves both youth and adult clients (ages 16 and up) who have enhanced needs such as mental health and substance use issues, developmental disabilities, housing instability, and others who are less likely to make it to their court appearances. This role is primarily community based, requiring travel in Queens and other boroughs, but will include some work directly in the Queens Criminal Court as well as our case management offices in Kew Gardens and Long Island City.

• Review the conditions of release, program agreement, and consents for disclosure with participants.
• Conduct an intake/assessment interview to identify needs, including administering various evidence‑based assessment tools for individuals aged 16 and older.
• Monitor a caseload of high‑risk and high‑needs youth and adult participants, providing supervision and making referrals to voluntary social service interventions.
• Verify participant contact information, general location, contacts at other programs, and current supervision level/reporting requirements; maintain face‑to‑face and telephone contact, monitor re‑arrests, and prepare written progress reports for court.
• Meet with clients in the community as needed, including attending appointments, accompanying them to referrals, and attending court dates.
• Maintain communication with defense attorneys and referral agencies until transfer or completion of reporting responsibilities.
• Update computerized case management appointments to produce periodic reports on participant compliance.
• Complete all necessary documentation promptly and maintain all data‑set reporting requirements in the agency database.
• Appear in court to advocate regarding participants’ compliance, as necessary.
• Actively participate in staff meetings and ongoing trainings; identify new opportunities for staff development.