Case Manager - Mental Health

Join a team where your professional growth directly impacts vulnerable families across New York City by providing crucial housing services and eviction prevention legal support that helps clients achieve permanent, stable housing.

At NAICA, we’re committed to being an employer of choice by attracting top talent, fostering an engaging work environment, and providing the support you need to advance your career while making a meaningful difference in people’s lives.

Title: Case Manager - Mental Health

Reports to: Case Manager Supervisor

Pay Range: $27.47 per hour ($50,000 per year)

FLSA Status: Non-Exempt

Status: Full-time (35 hour per week)

The successful candidate will provide a full range of on-site, person-centered, strengths-based services to a caseload of approximately 20-25 clients with the objective to help people live fulfilling lives in the community. The Case Manager will be responsible for counseling, client intakes, case management, and counseling and aftercare services. The manager will collaborate with colleagues to meet the needs of their caseload and achieve program success while fulfilling NAICA’s core purpose, value and vision.

The Case Manager – Mental Health is responsible for, but not limited to:

• Conduct initial intake assessments and act upon critical needs appropriately
• Utilizes assessment tools (CARES) to identify support service needs and make immediate referrals
• Orient clients to the shelter program, requirements and consequences
• Provide client with Independent Living Plan (ILP) (CARES), working in collaboration with other Social Service providers and ensure the delivery of comprehensive support services.
• Assist non-working clients to obtain Public Assistance
• Complete psycho-social assessments within the first 30 days of intake
• Track and monitor client progress
• Empower clients to become involved in their own planning and goal setting
• Conduct weekly/bi-weekly meetings with clients, or as needed
• Refer clients and encourage job development for subsequent employment if appropriate
• Refer clients to appropriate resources to assist with set goals
• Meet with clients to address issues, challenges and successes to assist in strengthening their capacity for long-term self-sufficiency
• Maintain client files to include conversations, warnings and progress reports and documenting all incidents
• Maintain confidential case record for all clients
• Report critical incidents immediately to the Site Director/ Director of Social Services
• Work collaboratively with other Housing Specialist and Employment staff to identify client readiness for employment and/or housing
• Treat all clients, visitors and employees with kindness, respect and dignity
• Report critical incidents immediately to the Director/Supervisor of Social Services
• Refer clients to internal and external resources and serve as an advocate when necessary
• Provide case management and counseling periodically; one year beyond the client’s departure
• Develop and maintain connections with other programs and units within the organization to facilitate inter-agency referrals
• Responsible for escorting clients to housing viewings, DHS or HRA appointments
• Responsible for placing clients into suitable housing
• Case notes must be completed within 24 hours after meeting with clients
• Substitutes for other staff when need arises
• Perform general clerical duties

• Ability to walk, stand, kneel, crouch, and bend over.
• Ability to lift, reach, and handle objects weighing up to 25 pounds.
• Ability to sit at a desk and work on a computer for prolonged periods.
• Ability to travel to different locations within New York City, as needed.
• Staff must continue working past their shift unless relieved by another staff member or authorized to leave by a supervisor. Ability to sit at a desk and work on a computer for prolonged periods.
• May be required to work on or during evenings, weekends, and holidays.

• Baccalaureate degree in Social Work, Psychology, Sociology, or related field with 2+ years of direct social service experience or
• Associate degree in Human Service, or related field with 4+ years of direct social service…