Case Managers

For nearly 150 years, The Jewish Board has been delivering innovative, best-in-class mental and behavioral health services. We are unique in serving everyone from infants and their families, to children, teens, and adults. That adds up to countless opportunities to use your skills, training, and compassion to make a difference in the lives of over 45,000 New Yorkers each year.

We are an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable federal, state, or local law.

Youth Assertive Community Treatment (ACT) services are focused on improving or ameliorating the significant functional impairments and severe symptomatology experienced by youth due to mental illness or serious emotional disturbance. Clinical and rehabilitative interventions also focus on enhancing family functioning to foster health, wellbeing, stability, and re‑integration for youth who are returning home after residential treatment or in‑patient hospitalization. The Youth ACT Team is a multi‑disciplinary team that works together to provide family‑driven, youth‑guided and developmentally appropriate services to comprehensively address the needs of youth within the family, school, medical, behavioral, psychosocial, and community domains.

The Youth ACT Team Clinical Support/Case Manager works as part of a multi‑disciplinary team to provide treatment and support services to families and children ages 10 to 21 who have significant behavioral health needs and who are at risk of entering, or returning home from, high‑end services such as inpatient settings or residential services. The role involves assessing risk and needs, assisting the child/youth and family in developing a person‑centered care plan, educating child/youth and family members, and coordinating other aspects of members’ health and community services.

The Clinical Support/Case Manager provides services in the children’s homes and communities and collaborates closely with other service providers and systems that interact with the family. The role may require evening availability and rotating on‑call coverage.

• Providing linkages to community resources and supports to help children/youth live in the community, transition home from higher levels of care, and meet their personal goals.
• Ensuring that services and support in the educational, vocational, and benefit domains are identified and addressed.
• Engaging and assisting the child/youth and family in defining their desired goals and the action steps to achieve them.
• Actively participating and functioning as part of a multi‑disciplinary team, providing services to youth and families at least six times monthly.
• Assisting children/youth and families to obtain needed medical, social, psychosocial, educational, financial, vocational, housing, and other services.
• Establishing collaborative working relationships and acting as a liaison with community providers, managed care plans, schools, and medical providers.
• Completing casework documentation, collecting and reporting data as required while adhering to productivity standards.
• Fostering relationships with community providers to ensure that recipients receive appropriate services as they transition back into the community and to share or collect collateral information.
• Providing appointment navigation by accompanying individuals to their appointments—including travel training, re‑engagement in community care, and identifying needs and barriers to services as well as making appropriate referrals.
• Attending and participating in interdisciplinary team meetings and supervisory sessions.
• Monitoring, evaluating, and recording participant progress with respect to care plan goals.
• Attending scheduled Youth ACT Team staff meetings four times weekly.
• Attending mandatory Youth ACT training.
• Being available to work a flexible schedule in response to participant needs.
• Performing other related duties as assigned.

• Knowledge of mental illness, serious emotional disturbance, and substance…