Case Manager

Position Title: Case Manager/Transition Facilitator

Department: Adolescent Skills Center

Reports to: Program Director

Location: On-site;
Long Island City, New York

Schedule: Full Time;
Monday-Friday

Pay Range: $29.23/hr - $34.83/hr

Deliver high-impact, strengths-based, youth-focused services that empower youth and young adults to make informed decisions and build the skills needed for long-term independence. This role partners closely with participants to advance social-emotional growth, stabilize immediate needs, and improve measurable outcomes through consistent engagement, coaching, and coordinated care.

Adolescent Skills Centers (ASC) exist for young people ages 16 through 22 who are navigating emotional and behavioral challenges and want a real path toward work, stability, and purpose. For many participants, the right mix of support, structure, and opportunity can be genuinely transformative. ASC provides a safe, collaborative environment across NYC’s boroughs where youth can explore their potential, build confidence, and move toward independence at their own pace.

Using a trauma-informed, strengths-based approach, staff center each participant’s goals while helping them prepare for meaningful employment through supportive educational services, skill-building, and practical work experiences, including paid internship opportunities. We meet youth and families where they are in their journeys, and we stay focused on what matters most: progress that is tangible, empowering, and sustainable.

• Complete assessments, service plans, facilitate groups, provide crisis intervention, counseling and conflict resolution and accompany youth to health and mental health appointments, conduct home visits as necessary.
• Assist youth with securing essential documents (e.g., social security cards, work papers, picture IDs, etc.) in addition to concrete services and providing referrals and linkages to health, mental health, substance use, preventive and other support services.
• Meet for regular supervision to discuss issues and concerns with caseload and provide suggestions and resolutions; report and document all incidents to immediate supervisor within 24 hours.
• Participate and attend meetings, seminars, trainings for professional development and skill building.
• Responsible for accurate caseload entries and other assigned record keeping.
• Maintain professionalism as it relates to dress, time management and culture.
• Provide counseling for youth and young adults and their families to foster support.
• This does not limit the assignment of duties relevant to the position as assigned by supervisor.

Decision Making:

• Identify multi-faceted problems affecting achievement of individual goals and provide solutions.
• Make decisions with minor organizational impact that may require consultation with internal and external stakeholders regarding issues, possible solutions and implementation of alternatives.
• Analyze and interpret issues, realign responsibilities, commit resources and propose alternative solutions.
• Implement solutions for minor projects after approval; be held accountable if no action is taken.
• Engage in multi-factor decision-making requiring research and analysis, subject to supervisory guidance.

• Manage programs/projects, create and implement work plans and objectives.
• Monitor and evaluate interim results and develop contingency plans if objectives are off track.
• Performance is reviewed by director level and above.

• Interpret standards, communicate constructive feedback and guide others in developing their capacity to perform more effectively.
• Participate in planning and implementing small-scale work activities and contribute to evaluation of results for assigned objectives.
• Manage own task list with minimal supervision.

• Requires a Bachelor’s degree in Social Work, Psychology or a related field of study.
• Master’s in Social Work, Mental Health Counseling, Psychology or a related field is a plus but not required.
• Minimum of 1 year experience providing case management to youth…