Shift Supervisor, Evergreen Family Residences

Program Overview

CAMBA’s Evergreen Residence is funded by New York City Department of Homeless Services and offers families a supportive, structured therapeutic, safe, and drug‑free facility. It provides comprehensive case management services to 51 families in a transitional residence program for homeless families. The five‑story facility has rooms of various sizes, common areas and provides on‑site security and social services to stabilize their condition in order to successfully transition into permanent housing.

The person filling this position is expected, under general supervision, to ensure the smooth running and supervision of all facility/operations‑related staff and services on a day‑to‑day basis, in order to ensure that all client goals, targets, and performance outcomes are met on a daily/weekly/monthly basis.

The person filling this position is expected, under general supervision, to ensure the smooth running and supervision of all facility/operations‑related staff and services on a day‑to‑day basis, in order to ensure that all client goals, targets, and performance outcomes are met on a daily/weekly/monthly basis.

• Maintain professional relationships with clients and client confidentiality.
• Practice Universal Precautions/Standard Protocol & Procedures.
• Comply with any and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information.
• Input client data using DHS’ CARES database, as needed.
• Communicate effectively with clients, peers, supervisors, and funders.
• Ensure regulatory compliance is met per NYS DHS, NYS OTDA, NYC FDNY, NYC Dept. of Health, NYC Coalition for the Homeless, etc., is adhered to. (i.e., log book entries, bed checks, client belongings, security, client care, medication, etc.).
• Ensure security and residential aide and social service staff conduct new client orientation within 24 hours of entry into the facility.
• Ensure the safety and security of operations of the facility by maintaining adequate staffing levels.
• Must remain on‑site to provide supervisory coverage at all times, including lunch breaks, when working shifts as the only on‑site Shift Supervisor.
• Ensure inventory of security equipment is up to date.
• Ensure security of valuables and medications in safe/cabinet.
• Retrieve, observe and document client’s self‑administration of medications, as appropriate.
• Manage and coordinate the day‑to‑day functions of the shift ensuring programming, rounds, and client care services are occurring.
• Professionally respond to complaints, incidents and emergencies and/or incidents and interview all parties, analyze, collect data, document and report the situation.
• Resolve individual conflicts and disputes between staff or clients in a respectful and solution‑based manner.
• Participate in program meetings as requested.
• Engage clients to address issues that arise on the shift and document and communicate via written logs, face‑to‑face meetings etc. to ensure appropriate staff are aware.
• Monitor clients’ safety and ensure safety policies and procedures are practiced daily.
• Overcome resistance to change from clients.
• Provide all required information for shift reports to CAMBA management and/or to funders.
• In the absence of adequate staffing, will have direct service/program responsibility in addition to the above.
• Enforce and adhere to the Good Neighbor Policy and respond to community concerns when appropriate.
• May conduct initial intake or initial and/or periodic assessments of clients
• May reach out and market the program to the community in order to obtain resources for clients.
• Task may be modified, expanded and/or assigned over a period of time.