Case Manager Supervisor

Overview

Join a team where your professional growth directly impacts vulnerable families across New York City by providing crucial housing services and eviction prevention legal support that helps clients achieve permanent, stable housing.

At NAICA, we’re committed to being an employer of choice by attracting top talent, fostering an engaging work environment, and providing the support you need to advance your career while making a meaningful difference in people’s lives.

Reports to: Director of Social Services

Pay Range: $32.96 - $35.71 per hour (est. $60,000 - $65,000 per year)

FLSA Status: Non-Exempt

Status: Full-time (35 hour per week)

The Case Manager Supervisor plays a critical leadership role in supporting the Director of Social Services by overseeing the day-to-day operations of the Social Services Department within a transitional housing program. This position is responsible for supervising a team of case managers, ensuring high-quality, client-centered services, maintaining regulatory compliance, and contributing to continuous program improvement.

The Case Manager Supervisor will be responsible for, but not limited to:

• Ensure strict adherence to organizational policies and procedures, with particular emphasis on conflict resolution and de-escalation practices.
• Collaborate with the Director of Social Services in reviewing and approving employee timesheets and time-off requests.
• Actively participate in the development and refinement of departmental goals, objectives, policies, and procedures; provide recommendations for ongoing improvement.
• Lead a team of Case Managers in developing comprehensive service plans, independent living plans, discharge plans, and follow-up care coordination programs.
• Oversee the recruitment, hiring, supervision, professional development, and performance evaluation of social services staff, ensuring proficient execution of routine tasks.
• Establish and manage staff schedules and work assignments to ensure adequate coverage and optimal service delivery within the social services department.
• Provide direct crisis intervention and emergency response services when required.
• Ensure Case Managers deliver all required and appropriate services, including housing placement, employment support, therapeutic referrals, and other wraparound services.
• Assist in the orientation and ongoing training of new employees, with an emphasis on cultural humility, trauma-informed care, and best practices in homeless services.
• Maintain accurate and timely supervisory case notes, referrals, service plans, and all required documentation.
• Facilitate regular communication and coordination with other shelter supervisors and program leadership regarding social services issue and client needs.
• Coordinate services to ensure the facility operates safely, comfortably, and in full compliance with DHS, OTDA, and all other applicable regulations and contract requirements.
• Prepare and submit weekly, monthly, quarterly, and annual progress reports as required.
• Consult with other agencies and individuals regarding resident records, rights, and responsibilities.
• Ensure Chart Compliance with OTDA and DHS standards, including conducting regular chart audits.
• Work closely with Housing Specialists and employment services staff to assess client readiness for permanent housing and employment.
• Organize and facilitate community outreach, client workshops, and resource related activities.
• Serve as a liaison and organizational representative in community meetings and partnerships as needed.

• Ability to walk, stand, kneel, crouch, and bend over.
• Ability to lift, reach, and handle objects weighing up to 25 pounds.
• Ability to sit at a desk and work on a computer for prolonged periods.
• Ability to travel to different locations within New York City, as needed.
• Staff must continue working past their shift unless relieved by another staff member or authorized to leave by a supervisor. Ability to sit at a desk and work on a computer for prolonged periods.
• May be required to work on or during evenings, weekends, and holidays.

• May be required to work on or during…