Program Coordinator, Family​/Domestic Violence Project

Overview

The Legal Aid Society’s Civil Practice has an opening for a Program Coordinator in the Family/Domestic Violence (DV) Project. The Family/DV Project provides comprehensive direct legal assistance to survivors of domestic violence in a broad range of civil matters, including orders of protection, divorces, custody, visitation, child support, spousal support, property rights, consumer matters and immigration.

The Program Coordinator for the Family/DV Pilot Project will support the unit through the implementation and administration of grants and data within The Legal Aid Society’s Civil Practice. Reporting to the Citywide Director of the Family/DV Project, the Program Coordinator will coordinate client intakes and referrals, assist with data collection and integrity, and ensure timely and accurate grant reporting. They will work with the Family/DV Unit, Borough Administrators and their teams, case handlers, and the Civil Grants & Contracts Team.

This position will help establish and maintain efficient systems for case management updates, data and document upload, and program data tracking, while facilitating communication between internal teams and community-based partners. The Program Coordinator will also support outreach and engagement efforts to strengthen collaboration and service delivery for survivors of domestic violence, as well as conduct intake with clients. The ideal candidate will be highly organized, a team player, have strong communication skills, a commitment to public interest work, and the ability to develop effective systems for data entry and client outreach.

• Program Coordination
• Coordinate client intake and referral processes, ensuring timely and accurate communication across staff and partners
• Assist existing Legal Aid clients in obtaining assistance from other providers when appropriate
• Organize and manage the case management system and maintain accurate electronic case files
• Assist with program development, implementation, and reporting to meet grant requirements
• Support the creation and updating of shared practice resources for case handlers
• Conduct intake with clients and determine next steps
• Foster and encourage teamwork and effective communication within the Family/DV Project
• Represent the Civil Practice and Legal Aid Society in community outreach and engagement activities

• Case Management and Administration
• Work with the Family/DV Unit, Borough Administrators, case handlers, and the Civil Grants & Contracts Team to ensure case matters are timely updated with data required for grants management
• Oversee and ensure collection of data for grants/contracts, including accurate service levels, completed forms, and other information needed to establish eligibility and outcomes
• Ensure all required documents for programmatic audits are uploaded into the case management system before case closing
• Maintain overall quality assurance in the case management system by identifying duplicate cases or clients, ensuring proper case assignment, and confirming timely case closure
• Create standards of operation for data entry
• Follow up with and/or interview clients to obtain information needed to properly enter and update cases, as needed

• Implement best practices for data collection and reporting in coordination with the Civil Grants & Contracts Team
• Monitor compliance with grant requirements and assist in preparing reports for funders

• Support outreach activities and engagement with community-based organizations to strengthen collaboration and service delivery for survivors of domestic violence
• Assist in development and maintenance of community education materials and training for clients and partner advocates

• Participate in continuous professional development
• Demonstrate affirmative behaviors that support an inclusive work environment
• Perform other duties as assigned

Required qualifications:

• Bachelor’s degree or an equivalent combination of 4+ years of post-secondary education and/or work experience
• Excellent computer skills including Office 365…