Case Manager

Description

Summary:

The Case Management Department of Catholic Charities Community Services (CCCS) seeks to ensure that everyone in the community has what is necessary to live a dignified human life: shelter, food, clothing, access to services and other resources. We serve a wide population that includes immigrants, seniors, families facing financial crisis, and food insecurity. We use a strength’s based and client-centered approach in our work, always striving to help communities resolve crises, adapt and thrive.

530 W. 166th Street New York, NY (Alianza Dominicana Cultural Center)

$28.29 per hour, based on a thirty-five (35) hour work week or $51,488.00 annually.

• Effective engagement, assessment, service planning and follow-up using a strengths based and trauma-informed approach.
• Crisis intervention in emergencies and disasters around shelter, food, clothing, and basic needs through provision of financial assistance, food pantry, goods, advocacy, access to benefits and resources.
• Respond to disasters within the community or city as assigned and needed to provide case management support.
• Develop comprehensive understanding of the complex social service system and partner with clients to navigate networks.
• Design and provide peer support groups in collaboration with community members.

• Provide services to the whole family including parents, children and grandparents and identify and build upon support systems and community networks.
• Conduct community outreach to build program capacity.
• Develop knowledge about and maintain collaborative relationships with community agencies, other Catholic Charities Departments, Divisions, Affiliates and Archdiocesan entities.

• Enter information into Data Management System(s).
• Meet program deliverables in a timely and efficient manner and work collaboratively with the funding partner (Department of Youth and Community Development—DYCD).
• Complete requests for financial assistance and gather relevant supportive documentation in a timely, efficient and thorough manner.
• Attend and participate in weekly supervision, monthly Department meetings, team meetings, community meetings, trainings, and other agency-related activities.
• Assist at other sites as needed.
• Other duties may be assigned.

This is a full-time, non-exempt position. Days and hours of work are generally 9:00 AM to 5:00 PM Monday - Friday. Additional hours may be required to meet program deadlines or client needs.

• Travel for field visits, outreach, staff meetings and/or escorting clients at least 20% of the time using reliable transportation, traversing streets, ascending/descending stairs, and exposed to outside weather conditions.
• Traverse neighborhoods that may require a high level of alertness and awareness of surroundings.
• Work with clients who require consistent and comprehensive support, some under potentially stressful conditions.
• Remain in a stationary position at a workstation and use a computer approximately 70% of the time.

• Bachelor’s degree preferred or Associate’s degree required in human services with at least two years’ experience in the social services field.
• Bilingual Spanish/English required.

• Excellent interpersonal skills: the ability to work well independently and as part of a team.
• Knowledge of social service delivery systems and local resources.
• Excellent organizational, time-management and communication skills.
• WIFI access and an ability to successfully navigate remote technology, if needed.
• Ability to utilize Microsoft Office Suite, Google Suite, and Data Management systems built on a Salesforce platform.

Catholic Charities and Catholic Charities Community Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristics protected by law.