Case Manager; Chelsea Foyer

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Reports To: Social Work Supervisor, The Chelsea Foyer

Location: 202-212 West 24th Street, New York, New York 10011

Hours: 40 Hours/Week;
Non-Exempt (Position requires staff to be onsite. Hybrid schedule is based on program needs and at leadership discretion)

Salary Range: 50k-55k based on relevant post graduate experience

Job Summary: As a member of a multidisciplinary team, the Case Manager is responsible for providing a full array of counseling, case management, advocacy services, and group work services to residents of the Foyer, an innovative 40-bed residential and vocational program for young adults preparing to transition into independent living once gaining job training, employment, and educational and life-skills competencies.

• Oversee the diverse case management needs of approximately 14 young people experiencing homelessness funded through DOHMH.
• Provide direct service, including individual counseling to residents a minimum of twice a month on site.
• Work with residents to develop and implement individualized action plans and goals.
• Identify appropriate resources to assist young people on their journey to independent living.
• Ensure residents meet expectations of their contract and support skill‑building.
• Assist residents in developing recreational, social skills, and budget management.
• Ensure residents comply with all program policies and procedures.
• Diffuse potential crisis situations and act appropriately to resolve crises.
• Assist young people in developing permanent connections with caring adults.
• Provide advocacy and referrals to entitlements, shelter, legal assistance, and medical needs.
• Escort residents to appointments as needed.
• Participate in fire drills including climbing five flights of stairs to ensure evacuation.
• Work through emergencies such as fires power loss, or citywide emergencies.
• Work shifts independently on evenings, weekends, and holidays.
• Work with security staff to ensure appropriate visitors remain during visitingli>
  
  Write progress notes and maintain case records in ETO, MAVEN, or other databases.
• Conduct intakes for future NY/NY3 residents including interviews and orientation.
• Provide aftercare services for one year to all NY/NY3 residents moving on from the Foyer.
• Collaborate with program and external staff involved in resident services.
• Participate in casework, staff meetings, and trainings.
• Represent the program in external meetings for resources and networking.
• Participate in DOHMH site visits and follow-up actions.
• Effectively use Sanctuary Model tools to support a trauma‑sensitive culture.
• Model the seven Sanctuary Model commitments.
• Integrate the SELF (Safety, Emotional Management, Loss, Future) framework.
• Perform other duties as assigned.

• Bachelor’s Degree required. Two years of successful experience providing residential services to at‑risk youth.
• Successful collaboration with community‑based agencies and experience with City systems.
• Ability to communicate clearly and advocate for residents.
• Flexibility to work evenings and weekends as needed.
• Understanding of the needs of young adults experiencing homelessness and cultural sensitivity, including LGBTQ youth.
• Commitment to strength‑based, youth development, and trauma‑informed perspectives.
• Excellent crisis intervention, advocacy, and problem‑solving skills.
• Strong written and verbal communication skills.