Assistant Director of Case Management

Posted Wednesday, January 21, 2026 at 5:00 AM

Cayuga Centers is hiring immediately for Assistant Director of
Case Management!

Earn: $71,000 - $73,000/annually

Location:
New York City, NY

Cayuga Centers is an accredited non‑profit, human services agency dedicated to family support and preservation, trauma‑informed care, and serving vulnerable populations with the most unique needs. Founded in 1852 in Auburn, NY, we have a long history of delivering high‑quality and innovative services to individuals, children, youth and families. We have program offices in 8 states and serve over 10,000 individuals and families.

Join us!

At Cayuga Centers, we embrace diversity, equity, inclusion, and belonging. We do this by taking a firm stance against hatred, inequality, bias, and injustice. We do this by providing our staff with the training, coaching, and resources necessary to grow and serve with cultural humility, acceptance, and understanding. We are responsive to the diverse needs of those we serve and staff, and are committed to ensuring that everyone feels respected, valued, and a sense of belonging.

Cayuga Centers is an equal opportunity employer and does not discriminate against any employee, prospective employee, or applicant based on race, color, creed, hair style/texture, religion, national origin, citizenship status, sex, sexual orientation, age, disability, military or veteran status, genetic information, or any other classification protected by applicable federal, state, and/or local laws.

About the Program and Assistant Director of Case Management Position:

Our Transitional Foster Care Program for Unaccompanied Children (UC), overseen by the Office of Refugee Resettlement (ORR), ensures the well‑being and safety of unaccompanied children (ages 0‑17) who cross the US border without an adult. Unlike traditional congregate care settings, our approach involves placing unaccompanied children in foster homes while diligently searching for and assessing potential sponsors identified in the US.

During their stay with us, we provide medical care, case management, engaging life skills classes, and essential mental health services.

Under the supervision of the Director of Case Management, the Assistant Director of Case Management will assist in the oversight of Case Managers working within the Unaccompanied Children Program. This staff will audit the quality of the case management procedures to ensure consistent and high‑quality services for all youth.

How you will get to use your skills as Assistant Director of Case Management….

• Coordinate and oversee each minor's initial intake requirements, assessments, individual service plan, family reunification, and discharge
• Train, supervise, and manage the daily operations of up to 12 Case Managers at a given time
• Responsible for case management services for the unaccompanied children assigned to your team; carry a small caseload (as assigned)
• Submit daily Office of Refugee Resettlement (ORR) required reports. Ensure all services provided to each minor are properly documented in each case file and UC Portal
• Respond to client emergencies within our outside of scheduled work hours
• Provide biweekly supervision to each Case Manager
• Participate in weekly staffing meetings with Clinicians, Unification specialist, Case Managers, Case Coordinators, and other ORR staff

Required Experience for Assistant Director of Case Management:

• Master's degree in a relevant behavioral/social sciences field preferred
• Bachelor's degree in social work, counseling, education, or other human services profession required
• NYC ACS or private agency child welfare experience required
• Familiarity with OCFS, OPWDD, OMH, the ORR Network, and other relevant municipal and state agencies
• Strong skills in Microsoft Office, including Word, Excel, PowerPoint, and Outlook applications
• Flexibility to work when families are available to meet
• Ability to work well with people from many cultures, including recent immigrants, non‑English speakers, and LGBTQ children
• Ability to travel to other agency locations
• Valid NYS Driver's License preferred

Physical Requirements for Assistant Director of Case Management:

• Comp…