Case Manager, Kings Inn Family Shelter

Program Overview

The Kings Inn Family Shelter is funded by the New York City Department of Homeless Services and offers families a supportive, structured therapeutic, safe, and drug‑free facility. It provides comprehensive case management services to 100 families in a transitional residence program for homeless families. The two‑story facility has rooms of various sizes, common areas and provides on‑site security and social services.

The person filling this position is expected, under general supervision, to: (1) aid individuals and/or families requiring social service assistance; (2) in collaboration with clients, interview and evaluate clients and formulate independent living plans; and (3) locate and make use of appropriate community resources for clients.

• Maintain professional relationships with clients and client confidentiality.
• Practice Universal Precautions/Standard Protocol & Procedures.
• Comply with any and all Federal, State, City and CAMBA security and privacy policies intended to protect the security and privacy of individually identifiable health information.
• Establish and maintain professional relationships with clients’ and client confidentiality in order to engage them in case management services.
• Review all documentation establishing clients' eligibility for program and make file copies.
• Create and maintain client files.
• Input client data and client progress information into CARES database.
• Conduct initial intake and psycho‑social assessment of clients and clients' families' needs and periodic re‑assessments.
• In collaboration with clients, prepare initial and periodic revisions of independent living plans including short‑term and long‑term client goals.
• Assist clients in attaining their goals by identifying and locating community resources for clients.
• Refer clients to permanent housing opportunities and appropriate services both within and outside CAMBA.
• Schedule appointments for clients with referral organizations.
• Escort clients to appointments (e.g. housing, entitlements, educational, medical, social service, etc.).
• Assist clients in completing applications for benefits and entitlements, and/or process applications on clients' behalf.
• Work with clients to break through barriers to client goals and to assist clients in advocating for themselves and in moving toward self‑sufficiency.
• Recommend and implement strategies to persuade clients to participate more fully in this process.
• Monitor clients' progress toward their goals (dates achieved) via regularly scheduled telephone contact and/or face‑to‑face home and office visits, and document via progress notes.
• Follow‑up with clients and with referral organizations regarding client contact and progress with referral organization.
• Act as client liaison/client advocate with outside organizations regarding such matters as education, healthcare, housing, legal issues, etc.
• Provide all required information for weekly/monthly/quarterly/annual reports.
• May recommend closing of cases in which clients have: (a) achieved primary goals and have maintained stability for a period of months; or (b) have not demonstrated a willingness to participate in the process (lost‑to‑service); or (c) have become ineligible for services (e.g. moved out of area).
• May follow‑up with clients for a period of time after successful completion of their primary goals to assure client stability.
• May complete Relocation Case Review (RCS) for referral for aftercare services.
• May prepare marketing materials for the program.
• May prescreen clients over the telephone for eligibility and may schedule intake appointments.
• Tasks may be modified, expanded and/or assigned over time.