Case Manager; Evening

The Center for Urban Community Services (CUCS) is one of New York City’s premier human services organizations, leading the way in innovative solutions to homelessness, poverty, and mental illness. With an annual budget exceeding $100 million and a passionate team of over 700 employees, CUCS empowers thousands of New Yorkers each year through integrated housing, health, and social services.

From supportive housing and mental health care to employment assistance and professional training, CUCS delivers life-changing programs that foster long-term stability and opportunity for the city’s most vulnerable populations. As a recognized leader in the field, we’re expanding our impact—and we’re looking for dedicated professionals to join us.

Shift: Evening-4pm-12am Monday-Friday

As a Case Manager at CUCS, you’ll provide a full range of person-centered services to a dedicated caseload of clients—both onsite and in the community. This role is critical to our mission, offering holistic, strengths-based support that includes:

• Case management and advocacy
• Housing placements and referrals
• Crisis intervention and wellness coaching
• Regular outreach and appointment escorting
• Monitoring and coordination of care

You’ll be expected to maintain high standards in line with agency policies, funder guidelines, and management directives—including thorough and timely documentation of all client contacts and services delivered.

For a full scope of the work, see below (Please note Case Manager responsibilities may vary depending on the program site.):

• Build relationships and work collaboratively with clients to develop and implement effective service plans.
• Coordinate and deliver comprehensive services and referrals to meet client needs.
• Assist with self-administration and delivery of medication while following agency policies, procedures, and reporting requirements.
• Work collaboratively with clients to develop and implement effective service plans, taking into account clients’ goals, interests in employment and education, sources of support, medical or mental health diagnoses, substance use diagnoses, medication regimens, risk factors, collateral contacts, and psychosocial history, in accordance with agency policies and procedures.
• Locate and engage clients in designated service settings, including program sites, client rooms, or community-based locations, to support medication compliance and promote engagement in treatment.
• Ensure all medication-related activities comply with agency policies, licensing regulations, and applicable laws, including accurate documentation, proper storage and handling, adherence to consent and self-administration protocols, and use of required forms and procedures governing medication services.
• Support client move-in process by assisting with orientation to the program, distributing essential items (e.g., linens, toiletries, towels, and clothing donations), and processing personal belongings through the Pack Tite (bed bug oven) system in accordance with agency protocols.
• Assist clients with packing items infested with bed bugs and running them through bed bug machines as necessary.
• Provide timely crisis intervention services, coordinate with emergency responders, conduct institutional visits, and manage discharge planning.
• Facilitate group services, including recreational groups, evidence-based practice groups, and support groups.
• Complete ongoing assessments to monitor client progress, revise service plans, and ensure alignment with program goals and requirements.
• Adhere to agency policies regarding confidential information and protect the privacy of clients.
• Assist clients in accessing eligible federal, state and local benefits by identifying programs, completing applications, escorting to appointments, and tracking renewals.
• Assist clients with managing financial resources, including providing rep-payee services.
• Attend trainings to better support clients in obtaining federal, state and local benefits as directed by program management and in accordance with funder requirement.
• Facilitate the housing placement process by identifying appropriate options based on eligibility…