Team Leader - Outreach & Intake

Position Overview

MinUSD $85,000.00/Yr. MaxUSD $88,500.00/Yr.

S:

US provides high-quality, person-centered Rapid Re-Housing and Homeless Prevention services to low-income veteran households who are unhoused or experiencing housing instability. The S:

US Supportive Services for Veteran Families Team Leader serves a key role in leading our Outreach/Intake efforts and the delivery of Housing First-oriented supports to participants in the program. They are responsible for the management and oversight of the Outreach and Intake Specialists and related staff. The Team Leader –Outreach & Intake ensures seamless daily operations of the SSVF program’s outreach services, ensuring prompt enrollment of all participants eligible for services and expansive outreach across all five boroughs of New York City.

This candidate will foster internal and external relationships with key stakeholders while demonstrating a strong understanding of the organization’s mission and core values. The position requires exemplary leadership and organizational skills including excellent verbal and written communication. The Team Leader must be committed to the Housing First philosophy of SSVF and ensure that the program’s services operate with the utmost level of integrity.

The Team Leader also reinforces utilization of best-practices in service provision and strong adherence to practice standards for Rapid Re-housing and Homeless Prevention services.

• Leads staff in daily operations of SSVF outreach and engagement services.
• Oversees the review, referral and enrollment process of the SSVF program.
• Maintains strong partnerships with referring agencies and personnel.
• Supports program implementation efforts across the full SSVF service region (NYC and Long Island).
• Collaborates effectively with the local Continuum of Care and referring agencies, partner agencies and service providers.
• Partners with programs to improve the efficiency and quality of the delivery of services.
• Provides regular feedback to rest of management team and liaise with stakeholders regarding
• Coordinates with other community resources to ensure referral and linkage of all persons found ineligible for S:
  
  US services.
• Develops Outreach & Intake team schedules, assignments, target dates and other aspects of assigned work.
• Sets deadlines, assigns responsibilities, and monitors and summarizes progress of assignments.
• Creates and delivers appropriate documentation, workflows, reports as needed.
• Provides program and professional supervision and works with staff to address areas of improvement and opportunities for professional development.
• Coordinates team meetings.
• Monitors outcomes and delivery of core supportive services and referrals (e.g., Rapid Resolution, mediation to prevent eviction, Progressive Engagement Model, initial screening for essential services such as legal aid, healthcare navigation, etc.).
• Regularly reviews charts, AWARDS, and other records/systems, helping to ensure that the program follows the rules and regulations of licensing and funding agencies, and in accordance with organizational policies and procedures.
• Supports timely and accurate documentation of services, ensuring all staff enter notes into HMIS in a timely manner.
• Works alongside staff as needed for compliance/quality improvement measures for seamless service delivery.
• Assists with accreditation reviews, monitoring visits and program audits.
• Facilitates the Outreach & Intake team’s completion of all required trainings and orientation of new staff.
• Contributes to the development of program policies and procedures to ensure effective and efficient delivery of services.
• Incorporates the use of best practices for ongoing quality improvement of the S:
  
  US SSVF program.
• Prioritizes and manages multiple projects simultaneously and following through on issues in a timely manner.
• Responds to participant and stakeholder needs promptly, accurately and with courtesy and respect.
• Models appropriate behavior and represent the organization in a positive and appropriate manner.
• Promotes the SSVF Housing First model of service delivery, especially for people who present with…