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Intake Coordinator

Job in New York, New York County, New York, 10261, USA
Listing for: Hetrick-Martin Institute
Full Time position
Listed on 2026-01-13
Job specializations:
  • Social Work
    Mental Health, Community Health, Family Advocacy & Support Services
Salary/Wage Range or Industry Benchmark: 50000 - 70000 USD Yearly USD 50000.00 70000.00 YEAR
Job Description & How to Apply Below
Location: New York

INTAKE Coordinator

Unit:
Programs

Department:
Counseling & Case Management

Reports to:

Assistant Director of Counseling & Case Management Services

Classifications:
Exempt, F.T. (Administrative)

Essential Functions Clinical Responsibilities (60%)
  • Coordinate and oversee the clinical process for intakes, screening and assessment for youth members, in collaboration with the management team.
  • Conduct membership intake assessments as needed to determine immediate safety concerns, presenting issues, and facilitate necessary referrals for in‑house and external follow‑up services.
  • Provide individual‑level clinical support to youth members, including:
    • Weekly supportive counseling for a caseload of 15‑20 youth members and their families.
    • Creating youth re‑entry plans related to behavior change/disciplinary action in collaboration with the Director of Counseling and Case Management.
    • On‑call counseling.
    • Crisis intervention.
    • Escort youth to Pantry and conduct needs assessment for potential referrals to services.
  • Conduct assessment, problem definition, treatment planning, and case coordination of youth to support stabilization and participation in HMI programs and in school.
  • Facilitate groups during YSD program hours as needed.
  • Provide necessary referrals for HMI members to access additional services.
  • Accompany youth members to external organizations to provide advocacy support.
  • Facilitate supported referral services with external providers to HMI services.
  • Collaborate with program staff and partner organizations toward the comprehensive care of youth members.
  • Administrative Duties (30%)
  • Plans and conducts all training for staff and interns in how to administer intakes.
  • Collaborates with all stakeholders (consultants and team members) to ensure the intake process on Salesforce is running smoothly and helps to problem‑solve any issues that arise or changes needed.
  • Develop program designs as determined by clinical trends, community needs, and contractual requirements.
  • Support in monitoring and meeting all contractual requirements within Counseling and Case Management department to meet compliance standards.
  • Collaborate with other HMI departments and outside agencies to ensure continuity of care.
  • Develop individual and group programming that utilizes Liberation‑focused, anti‑oppressive, harm‑reduction and trauma‑informed care models.
  • Collect data and participate in program evaluation activities as linked to interventions.
  • Complete electronic data reporting immediately following service provision into Salesforce, including individual counseling progress notes, group notes, referral documentation, and other service documentation as directed.
  • Meet and exceed all compliance standards for HMI and contracts by meeting deadlines, meeting outcomes, and maintaining best practices in the delivery of service.
  • Programmatic Direct Service (10%)

    When not in session (group or individual), work closely with other HMI departments and staff to support operation of the HMI programmatic and community milieu.

    Duties include:

    • Outreach and engage youth members during Program Common Hours (3:15 pm – 7:30 pm).
    • Assist in the facilitation of special events and Community Meetings.
    • Perform general staff duties, such as Café duty, train‑pass, event set‑up/breakdown, etc.

    Other duties as needed:
    Other duties as assigned by supervisor.

    Knowledge,

    Skills and Abilities

    Required
  • Master's degree in Social Work, Creative Arts Therapy or Mental Health Counseling.
  • LMSW, LCSW or LCAT Licensure required.
  • 1‑3 years experience with diverse population of adolescents in an urban setting, including knowledge of lesbian, gay, bisexual, transgender and questioning youth from various cultures and backgrounds.
  • Knowledge of liberation‑focused healing and anti‑oppressive methods; able to describe how they support and uplift BIPOC and TGNC individuals and communities in their clinical work.
  • Knowledge of harm reduction practices, trauma‑informed care, and positive youth development models.
  • Ability to exercise independent judgment when appropriate; strong decision‑making skills.
  • Strong oral and written communication skills.
  • Experience facilitating group discussions and managing a variety of small and large…
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