Solution- Casework; SBC Supervisor

JOB TITLE:

Solution-Based Casework (SBC) Supervisor

EMPLOYMENT TYPE:

Full-Time

LOCATION:

Bronx

REPORTS TO:

SBC Program Director SALARY: $75,000-$77,200 annually

ABOUT AAFSC: For over 30 years, the Arab-American Family Support Center (AAFSC) has proudly served immigrants and refugees. We help children stay safe, families remain together, and newcomers navigate life in New York City. While our doors are open to all, AAFSC has expertise in serving Arab, Middle Eastern, North African, Muslim, and South Asian communities.

The Solution Based Casework (SBC) Supervisor will be accountable for providing day-to-day support, leadership, and general supervision to their assigned unit. The SBC Supervisor is responsible for maintaining adherence to the Family Support Solution Based Casework (SBC) Model for their assigned unit.

The Solution Based Casework (SBC) practice model is based on three theoretical foundations: family life cycle theory, relapse prevention/CBT theory, and solution-focused family therapy. Partnership with families in each and every case is critical to reducing risks and solutions should utilize prevention skills to achieve those goals. AAFSC serves families city-wide through this model. The Supervisor will effectively support and supervise a trauma-informed, culturally responsive, and linguistically appropriate community-based preventive program that focuses on providing counseling and clinical interventions to at-risk children and families.

Supervisors will assist in the overall functioning of the program with the goal of reducing the number of children who enter into the foster care system. The most successful candidate will be one who has strong administrative and management skills including strategic planning, resource allocation, and coordination of government agency requirements. He or she will be organized, professional, and detail oriented, will thrive under pressure, and be willing to work on multiple projects.

A commitment to immigrant, refugee and low‑income communities will also be essential for success in this role.

• Manage and delegate responsibilities involved in day-to-day SBC program operations to allow for efficient and streamlined programming.
• Provide weekly individual supervision to four (4) case planners.
• Write‑up and upload monthly documentation of supervisory reviews. Ensure timely upload of reviews.
• Remain up to date on case history and progress of cases to be able to provide adequate supervision on casework practice.
• Conduct routine internal reviews of case files to ensure ACS compliance.
• In collaboration with Director of Training and Development as well as Program Director, take the lead in ensuring quality onboarding of new staff, as well as ongoing training of all assigned case planners.
• Monitor and adjust timesheets as needed.
• Practice and encourage office norms (use of calendars, checking email, etc.).
• Submit closing packets.
• Attend Elevated Risk Conferences (ERCs) and Child Safety Conferences.
• Conduct employee three‑month evaluations and annual evaluations.
• Assign cases to Case Planners using Purchased Preventive Risk Services (PPRS) databases.
• Facilitate communication between case planners through one‑on‑one supervision as well as scheduling and hosting monthly team meetings.
• Communicate regularly with staff and troubleshoot issues related to casework with the help of Program Director (when needed).
• Review and approve Family Assessment and Service Plan (FASP) and Plan Amendment submissions, all supervisory documentation and case consultations.
• Collaborate with Program Director to ensure that all staff training needs are continually met.
• Provide ongoing training and coaching to support effective implementation of the Solution‑Based Casework Model & ensure timely completion of certification.
• Ensure quality professional development of case planners.

• Ensure Family Team Conferences (FTCs) are being held within a timely manner (within 4 weeks of FASP due date, as well as uploaded using proper coding).
• Review and ensure quality of case notes, FASP reports, etc.
• Ensure timely uploads of casework contacts,…