Case Worker

HANAC, Inc. – originally founded by George Douris as the Hellenic American Neighborhood Action Committee – is a New York City-based multi-faceted social services organization. The organization was founded in 1972 to serve the needs of vulnerable populations throughout New York City.

The Case Worker for Extended Services will assist the Program Director with implementing program policies to the clients’ and in carrying out the following tasks:

Rate of pay: $18.00

Required work schedule: MONDAY-FRIDAY, 9 AM-2:30 PM (28 HOURS/WEEK)

• Making telephone calls to senior citizens who are homebound, to maintain friendly contact and perform needs assessment
• Engaging in individual visits with clients accepted into the program to assess their situation and address any concerns they may be experiencing
• Exhibiting a great degree of understanding, empathy, and knowledge of issues affecting seniors
• Providing listening skills and strong limit-setting abilities
• Engaging in monthly supervision meetings with program supervisor (or director) to discuss the status of client caseload and report any deterioration in a client’s physical, emotional or environmental condition as well as any other issues affecting seniors
• Assisting senior citizens with interpreting forms, notices, entitlement and benefit, housing requirements, completing applications, and writing letters as needed
• Developing and maintaining service worker logs that document time spent with each client and important information related to the service provided. Must be capable of imputing this information into a computer data system
• Conducting follow-up activities to assure proper delivery of services/benefits
• Referring the elderly to local service providers and city agencies to obtain benefits/services as needed
• Escorting the clients to appropriate city agency, if needed, for language translation and/or to ensure proper care and assistance is provided
• Properly following emergency procedures and guidelines in case of an accident/incident on-site, and collaborating with the Program Director in terms of taking appropriate action
• Attending regular in-house and/or outside training seminars or workshops to obtain a greater knowledge of the changes in policies and laws affecting seniors and services provided to them

• High school diploma required.
• Experience in social services preferred.
• Fluency in Spanish (written and spoken) required;
• Must be proficient in data entry (MS Office
  - Word, Excel)

• What’s your citizenship / employment eligibility?
• What’s your highest level of education completed?
• What languages do you speak fluently?
• This is a part-time position MONDAY-FRIDAY, 9AM-2:30PM (28 HOURS/WEEK). Are you able to work the required work schedule?
• How many years of experience do you have in a customer-facing or customer service role?
• Please rate your skills and/or abilities with Microsoft Office Products (Excel, PowerPoint, and Word). (1 - No experience, 2 - Beginner, 3 - Intermediate, 4 - Advanced, 5 - Expert)
• Fluency in Spanish (written and spoken) required

The following information is requested voluntarily for government Equal Employment Opportunity and Affirmative Action reporting purposes. It will not be used in making employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

• A “disabled veteran” is one of the following:
  • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
  • a person who was discharged or released from active duty because of a service-connected disability.
• A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
• An “active duty wartime or campaign badge veteran” means a veteran who served on active duty…