Case Planner

For nearly 150 years, The Jewish Board has been delivering innovative, best‑in‑class mental and behavioral health services. We serve infants, children, teens, and adults across New York City, supporting over 45,000 residents each year. This role offers the opportunity to use your skills, training, and compassion to make a difference in the lives of families in our community.

The Case Planner works with the entire family in an evidence‑based or non‑evidence based model program. The Case Planner conducts safety‑focused assessments of the child and family, provides counseling services, advocates, and refers for concrete services to stabilize the environment and improve family well‑being, while reducing future child welfare involvement.

• Provide Child Welfare Preventive Services exclusively or primarily within the client’s home and community.
• Assess and address any safety and risk concerns related to children’s health, safety and well‑being.
• Evaluate living conditions of clients through home‑based contacts.
• Provide supportive case work counseling to children and family members.
• Identify and provide access to specific concrete services and community resources when necessary or requested.
• Collaborate with external resources in the family’s ecology (school, medical provider, mental health providers, CPS worker, probation, extended family and community members).
• May conduct specialized groups for children, adolescents, parents, etc.
• Attend conferences at ACS offices and other community‑based meetings.
• Complete weekly progress notes in CONNECTIONS and enter data into PROMIS.
• Complete and update timely Family Assessment Service Plan Reports (FASP).
• Attend ACS and JB trainings as required.
• Carry caseload size as identified by program service model.
• Assess and refer children and families to supportive and concrete services (mental health, substance abuse, housing, financial assistance, legal, etc.).
• Participate in internal and external continuous quality improvement projects.
• Monitor children regarding their medical needs such as compliance with periodic physicals and immunizations.
• Participate in Family Team Conferences (FTCs).
• Perform outreach to communities and establish linkages with other groups, individuals or organizations that may be helpful to clients.
• Complete agency internal Incident Reports in Alltrac system.
• Assess level of interactions of all family members in the household including other adults frequenting the home.
• Make reports to State Central Registry when required.
• Identify and monitor high‑risk families on caseload who are at high risk of abuse, neglect and further system involvement.
• Maintain the case records consistent with JBFCS and ACS standards.
• Work a hybrid schedule based on program needs.
• Perform additional tasks as assigned.

• Basic social work knowledge and understanding of stages of change.
• Ability to provide in‑home child welfare services.
liAbility to establish rapport and therapeutic relationship with families.
• Understanding of the use of family therapy principles to provide services (preferred).
• Understanding of early childhood development and related theories and models of practice (preferred).
• Strong assessment skills to evaluate dynamics and interactions within the family (preferred).

• BA or Masters level degree in Psychology, Social Work, Counseling or a related subject.

• Knowledge of Microsoft Office required.
• Knowledge and experience with the Connections system preferred.

Limited applications of manual dexterity and hand‑eye coordination.

• Travel within New York City carrying equipment such as a notebook, forms, laptop, mobile hotspot and cell phone weighing up to approximately 10 pounds.
• Risks/hazards associated with the position are those which may be encountered traveling around New York City and interfacing with clients experiencing an acute mental health crisis or serious emotional disturbance.
• Travel in the community and home‑based work.
• Position is currently hybrid but can become 100% in person based on program need.

• Gener…